Dimitra-Evangelia Dervisi Email & Phone Number

Agia Varvara, Gr

Khalándrion, Attiki, Greece

Athens, Attiki, Greece

Answering customer emails or chat inquiries.Assisting customers with issues related to products, deliveries, or payments.Monitoring inventory levels.Monitoring competitors for pricing, product offerings, and marketing tactics.Setting and updating prices at Skroutz Merchants platform.Collecting and analyzing customer feedback.Encouraging satisfied customers to leave positive reviews. Handling ERP system(SoftOne).

Kallithéa, Attiki, Greece

Managing the day-to-day activities of the team.Delegating tasks to team members.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Creating reports for backlog and maintaining the SLAs.Resolving escalated customer issues.Suggesting new procedures to improve customer service.

Marousi, Attiki, Greece

Monitor team performance and report to WIND Hellas for KPIs(NPS,CSAT,FCR,AHT).Creating an inspiring team environment with an open communication culture.Discover training needs and provide coaching.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.Listening to individual calls to ensure quality.

Marousi, Attiki, Greece

Develop and deliver training programs for new or existing call center employees.Assess call center employees needs and identify training gaps.Provide one to one coaching to call center employees as needed.Training experienced employees on new or updated call center procedures to improve their performance.Cooperate with team leaders and managers to conduct on-the-job coaching.

Marousi, Attiki, Greece

Serves customers by providing product and service information.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Contributes to team effort by accomplishing related results as needed.Learning about your company’s products/services and remaining up to date with any changes.Meeting with management to discuss possible improvements to the company’s customer service.