Senior It Business Analyst
Current
Aug 2024 - Present
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Dimitra Mavroeidi Email & Phone Number
Senior IT Business Analyst ⚙ | MBA Business Administration & Economics | Customer Relationship Management 🤝 | Product Road Mapping | Project Life Cycle
at
AXF
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior IT Business Analyst ⚙ | MBA Business Administration & Economics | Customer Relationship Management 🤝 | Product Road Mapping | Project Life Cycle
Location
Athens, Attiki, Greece
Company size
Who is Dimitra Mavroeidi? Overview
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Quick answer
Dimitra Mavroeidi is listed as Senior IT Business Analyst ⚙ | MBA Business Administration & Economics | Customer Relationship Management 🤝 | Product Road Mapping | Project Life Cycle at AXF, a with 53 employees, based in Athens, Attiki, Greece. AeroLeads shows a matched LinkedIn profile for Dimitra Mavroeidi.
Dimitra Mavroeidi previously worked as Senior IT Business Analyst at Axf and Senior Technical Support Manager at Accessit Ltd. Dimitra Mavroeidi holds Master Of Business Administration - Mba, Business Administration And Economics from University Of East London.
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AXF
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Profile bio
About Dimitra Mavroeidi
Dimitra Mavroeidi is a Senior IT Business Analyst ⚙ | MBA Business Administration & Economics | Customer Relationship Management 🤝 | Product Road Mapping | Project Life Cycle at AXF.
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Dimitra Mavroeidi's current company
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Axf
7 roles
Dimitra Mavroeidi work experience
A career timeline built from the work history available for this profile.
Senior Technical Support Manager
► Manage the WHMCS platform, product configuration, protocol registration, create customer satisfaction reports, and manage support requests► Develop and implement procedures for request management and ensure the proper functioning of the Technical Support department according to ISO 9001 standards► Manage administrative requests for Microsoft 365 products (2nd & 3rd level) and assign them to the development department, with 3rd level requests being examined in collaboration with Microsoft Support for debugging► Ensure the proper functioning of health systems for cloud solutions services and maintain the guaranteed performance (SLA) that reaches 99.8% on a monthly basis► Monitor health of cloud service consoles and installations for Trend Micro MSP Worry Free service clients► Record requirements for web development issues and UAT (User Acceptance Test) and oversee web development projects► Manage Pre-sales processes up to final delivery
Apr 2024 - Jul 2024
Head Of Technical Support Department
► Handled 230 cases per day with strict SLA response times within 5’► Reduced response time of requests by 20%► Increased productivity and trained a team of 8 people► Managed staffing, training, and evaluation of the technical team► Supported and implemented a wide variety of applications (Pos Apps, Mobile Apps, ERP Systems, specialized equipment) for major retailers in Greece (e.g., Lidl, Marks & Spencer, Galaxias, Halkiadakis, Hondos Center, Anek Lines, Geox, Inka Super Market)► Implemented cloud applications for pharmacies and doctors► Analyzed application functionality and processes and implemented optimization proposals in the respective IT departments► Developed operational procedures & collaborated with consultants► Achieved a 20% increase in customer satisfaction
Sep 2023 - Apr 2024
Head Of Health Department
► Monitored 5-10 new CRM & ERP software projects per month► Supervised and organized 10-15 presales processes per month► Oversaw the update process of applications for 4 software products and trained 12 people on upgrades► Increased productivity by 30%► Trained and evaluated technical personnel► Improved support response time by 30%► Ensured the smooth operation of technical contracts► Created response templates and monitor software► Developed and implemented new customer support procedures
Jun 2021 - Aug 2023
Technical Consultant | Retail And Health Systems Analyst
► Handled 5-10 2nd/3rd level requests per day► Designed, analyzed, documented requirements, conducted pilot installations, ensured functionality, and monitored the full range of applications for major clients► Reduced application malfunctions by 40% after extensive UAT (user acceptance test) checks► Installed, configured, maintained, and optimized SQL Server databases► Contributed to a 15% increase in sales
Jun 2015 - May 2021
Support Technician | Software Department
Jun 2014 - Sep 2015
Support Technician | Software Department
Nov 2006 - Dec 2008
Team & coworkers
Colleagues at AXF
Other employees you can reach at attrattivo.gr. View company contacts for 53 employees →
GK
George Kamarineas, Bsc
Colleague at AxfGreece
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EK
Eleni Kasimati
Colleague at AxfGreece
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EL
Efstathia Laskari
Colleague at AxfGreece
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ET
Elena Tsiami
Colleague at AxfThessaloniki Metropolitan Area, Greece
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ΑΛ
Αθηνά Λάβδα
Colleague at AxfGreece
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ET
Eirini Tsirigoti
Colleague at AxfGreece
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EB
Eleni Bakirtzi
Colleague at AxfGreece
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DE
Dimitra- Ela Gkiosi
Colleague at AxfAthens Metropolitan Area, Greece
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AT
Anna Tsekou
Colleague at AxfAthens, Attiki, Greece
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ZP
Zoi Papanikolaou
Colleague at AxfGreece
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George Kamarineas, Bsc
Colleague at AxfGreece
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EK
Eleni Kasimati
Colleague at AxfGreece
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EL
Efstathia Laskari
Colleague at AxfGreece
View →
ET
Elena Tsiami
Colleague at AxfThessaloniki Metropolitan Area, Greece
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ΑΛ
Αθηνά Λάβδα
Colleague at AxfGreece
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ET
Eirini Tsirigoti
Colleague at AxfGreece
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EB
Eleni Bakirtzi
Colleague at AxfGreece
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DE
Dimitra- Ela Gkiosi
Colleague at AxfAthens Metropolitan Area, Greece
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AT
Anna Tsekou
Colleague at AxfAthens, Attiki, Greece
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ZP
Zoi Papanikolaou
Colleague at AxfGreece
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2 education records
Dimitra Mavroeidi education
Master Of Business Administration - Mba, Business Administration And Economics
Studies, Mechanical Engineering
FAQ
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Quick answers generated from the profile data available on this page.
What company does Dimitra Mavroeidi work for?
Dimitra Mavroeidi works for AXF.
What is Dimitra Mavroeidi's role at AXF?
Dimitra Mavroeidi is listed as Senior IT Business Analyst ⚙ | MBA Business Administration & Economics | Customer Relationship Management 🤝 | Product Road Mapping | Project Life Cycle at AXF.
Where is Dimitra Mavroeidi based?
Dimitra Mavroeidi is based in Athens, Attiki, Greece while working with AXF.
What companies has Dimitra Mavroeidi worked for?
Dimitra Mavroeidi has worked for Axf, Accessit Ltd, Entersoft, and Smartware.
Who are Dimitra Mavroeidi's colleagues at AXF?
Dimitra Mavroeidi's colleagues at AXF include George Kamarineas, Bsc, Eleni Kasimati, Efstathia Laskari, Elena Tsiami, and Αθηνά Λάβδα.
How can I contact Dimitra Mavroeidi?
You can use AeroLeads to view verified contact signals for Dimitra Mavroeidi at AXF, including work email, phone, and LinkedIn data when available.
What schools did Dimitra Mavroeidi attend?
Dimitra Mavroeidi holds Master Of Business Administration - Mba, Business Administration And Economics from University Of East London.
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