Dimitra Tsoutsani Email & Phone Number

Marousi, Gr

Athens, Attiki, Greece

Athens, Attiki, Greece

-Processed bi-weekly payroll for 800+ employees, ensuring accuracy and compliance with all relevant laws and regulations-Managed employee payroll records, including data entry -Coordinated with HR and finance departments to ensure seamless integration of payroll and financial data-Responded to employee inquiries

-Acting as the primary point of contact between the hospital and insurance companies, facilitating smooth communication and collaboration-Coordinating with insurance company to obtain necessary authorizations for medical procedures, treatments, and hospital admissions-Assisting patients in understanding their insurance benefits, explaining coverage details, co-pays, deductibles, and out-of-pocket expenses-Collecting and organizing patient insurance information, ensuring accurate documentation for claims submission-Collaborating with hospital billing and coding teams to ensure proper coding of medical procedures and accurate claim submission-Investigating and resolving insurance claim denials or discrepancies, working closely with insurance company to address and rectify issues-Monitoring claim processing and reimbursement timelines, following up on outstanding claims and addressing any delays or issues-Providing guidance and support to hospital staff regarding insurance requirements, policies, and procedures-Participating in training sessions to enhance knowledge and skills in insurance claim management-Maintaining confidentiality and adhering to data protection regulations when handling sensitive patient and insurance information-Contributing to process improvement initiatives within the hospital, suggesting ideas and implementing best practices to optimize insurance claim management-Building and maintaining positive relationships with insurance company representatives, fostering effective partnerships and efficient claims processing

Néa Smírni, Attiki, Greece

-Manage and organize the administrative tasks in the compensation department, ensuring smooth and efficient operation-Handling incoming calls, emails and correspondence related to compensation related inquiries, promptly addressing and directing them to the appropriate personnel-Maintaining accurate and up-to-date records of claims information, including documentation, correspondence and updates on claims status-Contact with the appropriate departments to gather the necessary information and documentation to process claims-Participation in group meetings, training sessions and professional development opportunities to enhance skills and knowledge in claims management-Support the claims department in various administrative tasks such as filing, data entry and record keeping

Marousi, Attiki, Greece

-Managing the admissions process for patients entering the hospital, ensuring efficient and timely admission procedures-Reviewing and verifying patient information, including personal details, medical history, insurance coverage, and any necessary documentation-Coordinating with medical staff, nursing teams, and other departments to ensure smooth patient flow and appropriate bed assignment-Explaining hospital policies, procedures, and admission requirements to patients and their families, addressing any questions or concerns-Collecting and processing patient data, such as consent forms, medical records, and insurance information, accurately and confidentially-Communicating with insurance companies and third-party payers to verify coverage and obtain necessary authorization for medical services-Ensuring compliance with regulatory guidelines, and hospital policies related to admissions and patient information-Providing exceptional customer service to patients, families, and visitors, addressing concerns, resolving conflicts, and maintaining a positive and welcoming environment-Maintaining accurate records and databases related to admissions, including tracking statistics, generating reports

Marousi, Attiki, Greece

-Answering incoming calls and addressing customer inquiries, concerns, and complaints-Providing information and guidance to customers about services-Resolving customer issues or escalating them to the appropriate department or supervisor-Following communication scripts and maintaining a professional and courteous tone with customers-Collaborating with other departments to resolve customer issues and ensure customer satisfaction-Adhering to company policies, procedures, and call center standards.-Continuously updating knowledge of services to provide accurate and up-to-date information to customers-Maintaining confidentiality of customer information and adhering to data protection regulations-Providing excellent customer service

Athens, Attiki, Greece

-Engaging with customers in a friendly and professional manner, providing exceptional customer service and addressing their inquiries and needs-Assisting customers in finding the right products or services based on their preferences, needs, and budget-Demonstrating product knowledge and features to customers, highlighting key benefits and helping them make informed purchasing decisions-Handling customer complaints or concerns in a calm and professional manner, resolving issues to ensure customer satisfaction-Collaborating with team members and supervisors to achieve individual and store sales targets-Participating in product training sessions and staying updated on new arrivals, promotions, and special offers-Conducting inventory checks and assisting with inventory management, including restocking shelves and monitoring stock levels

Athens, Attiki, Greece

-Collaboration with the Head of the Accounting Department-Check of hospitalizations, ICD-10 determination & sending to EOPYY

Marousi, Attiki, Greece

-Classification and filing of legislation relating to the education system in Greece

Master'S Degree, Economics & Health Management, 8,21

Activities and Societies: Thesis: “Quality in health care: it’s strategic role for system effectiveness”

Bachelor'S Degree, Political Sciences, 8,08