Simply 360 creates fully interactive and immersive 360 virtual tours in ultra-high resolution. Our focus is on custom branding the tour to suit your business needs and image, with a stylish and inviting user interface. These walk-through tours make effective sales tools that can be embedded on your website.As well as being a Certified Google Street View Photographer. We have the ability to capture, link and upload images to Google My Business profiles for instant online exposure.Email info@simply360.com.au or call 02 9674 9090

Pink Caviar Events are a full-service event management and decorative hire company providing professional and stress-free event management and stylist services in Sydney and NSW.Reporting directly to the Managing Director, I am responsible for developing and implementing the digital strategy of the business. I also manage all online and offline marketing channels including social media, website, email communications, calendar events and print media communications. I am responsible for:• Developing the business marketing strategy for future growth.• Updating and maintaining the Pink Caviar Events website (inc Galleries, Blogs etc)• Content creation for regular blogs, vlogs and social media graphics.• Develop content for all social media channels, including Facebook, Instagram, Twitter, LinkedIn, Pinterest, YouTube, Tumblr etc.• Creating, scheduling and monitoring campaigns, including email marketing, social media paid advertising and Google Adwords.• SEO monitoring, backlinking and spam-tracking.• Managing and maintaining an email database, including creating newsletters and monitoring IP reputation and spam lists while adhering to GDPR• Implementing and monitoring of digital calendars for clients, staff and events.• Print advertising, expo promotions, promotional product and client gifts.• Monitoring of company position in relation to google searches and online activities to develop marketing strategies to reach potential clients.Email marketing@pinkcaviar.com.au or call 1300 884 800.

Reported directly to General Manager I created and maintained the website. I also set up and managed all social media channels for Fantastic Tours. Whilst in this position, I: • Created online content to be published on social media as well the company blog. • Managed online campaigns via Google Adwords.• Managed and maintained the company website, including strengthening web security following a security breach. • Was responsible for community management in managing the real-time pulse of various social media channels, message boards, blog comments and reviews.• Assisted the GM with the re-branding of the company image, including logo design and a new website.• Created an online marketing strategy which increased international exposure in key markets and contributed to sales. • Managed an email list of 60,000+ which included creating consistent content and monitoring email campaigns.• Generated and presented monthly reports on company online position.

Managed a team of 65+ staff and vehicles (minibuses to 61 seat coaches), which included staff rostering and training, vehicle allocation and customer service. I was responsible for a portfolio of major clients (generating over $1.5 million annually) as well as all direct mail campaigns (online/offline). My duties included: • Creating digital workflow processes as the company was expanding. Including sign-on sheets and allocation forms, thereby increasing the efficiency of workflow.• Integrating current vehicle fleet into an online system for ease of booking and allocating.• Statistical analysis of major client services for monthly presentations and efficient utilisation of vehicles for internal audits. • Supervising and training of office staff in office procedures, bookings, invoicing and inductions.• Managing the company website.• Creating and monitoring email and direct mail marketing campaigns, which resulted in the acquisition of major clients.• Managing the acquisition of another business, by developing training plans for staff, fleet operations, migrating current bookings, IT assets registers, and updating workflow processes.• Managing the entire integration of the bus monitoring and reporting services, including the creation of individual profiles for operational staff and client base. • Managed the expansion of the business and increased efficiencies to reduce downtime.• Streamlining operational workflow and eliminating superfluous steps in the process.A key achievement during my time in this role was that I secured over $500k in new business over the 2011 Christmas period using traditional email marketing strategies and campaigns.

Managed a portfolio of over 800 small to medium businesses in Melbourne CBD. I was responsible for maintaining and increasing volume growth of sales and new products (core range) with clients.Analysed workflow patterns to restructure routes in order to maximise volume growth and workflow patterns for Victoria and Tasmania. Coordinated with workforce planning through analysing routes, identifying client patterns/trends and streamlining workflow. Assisted in management and supervisory duties for the sales team, including training on the latest trends and management of office procedures.Transformed the worst performing route to the highest profitable route in the Victorian Region. Increased sales and net contribution growth consistently by 7% each year. Motivated and conversed with local representatives to achieve daily focuses and monthly strategies.

Managed the Suncorp account to maintain and improve SLAs (Service Level Agreements) and decrease downtime. Analysed workflow patterns to improve network uptime and was the single point of contact for all customer related issues. Utilised experience, skills, support systems and tools to facilitate customer solutions. Trained and inducted new staff to the highest standards.Worked directly with Suncorp - answering calls, solving problems and operating within key SLA’s. Received and documented ATM service requests and customer entitlements. Provided helpdesk support to branch staff and field technicians. Retained Suncorp contract by increasing quality and response times from 75% to 95% in 3 months.Liaised with various contracted partners/clients to maintain rapport and improve relations. Conducted remote monitoring of ATM faults for various institutions throughout Australia and dispatched technicians as required.

Quoted, analysed and filtered data for clients for specific marketing campaignsLiaised with suppliers on a regular basis to retain repour andLead generating for company to increase customer baseBe apart of the largest campaign focused on direct sales marketing by help maintain and filter 250,000 leads for tourism agencies in Queensland

Participated in APM's Internship Program and reported to the Managing DirectorAttended weekly work-in-progress (WIP) meetingsAssisted in the day-to-day office administration. Being a small organisation it was imperative to be part of a team and participate when ‘all hands on deck' was necessaryProvided creative input; market research and analysis support AchievementsBecoming involved with the research of setting-up emails and websites through WebCentral so that Beyond monitored both the Domain Name and AccountAdvertising - researched media rate cards for various magazines regarding ad spaces and media deadlinesUsed web research through Australian Bureau of Statistics 2001 Census for background information on new business clients, so that it could be presented in PowerPoint presentations ie: target markets or comparisons