Dimitri Chappatte Email & Phone Number

Genève Et Périphérie

As the Customer Success Manager, I act as the coordinator between the client, the users, the sales & marketing team, and Tayo's software team. My mission is to serve Tayo's clients and users, ensuring their satisfaction. The challenges include :- Collect feedback from clients and users, particularly through regular contact with each client- Lead platform onboarding projects for clients- Understand users and their expectations, identify potential improvements or opportunities for… Show more As the Customer Success Manager, I act as the coordinator between the client, the users, the sales & marketing team, and Tayo's software team. My mission is to serve Tayo's clients and users, ensuring their satisfaction. The challenges include :- Collect feedback from clients and users, particularly through regular contact with each client- Lead platform onboarding projects for clients- Understand users and their expectations, identify potential improvements or opportunities for additional services, build client loyalty, and act as their primary point of contact- Contribute to coordinating Tayo's software efforts to serve clients effectively, including actively participating in the management of platform design and the deployment of new features in collaboration with our Product Owners- Train users. Show less

Geneva, Switzerland

- Transport of patients within the clinic- Taking care of the patient with care for his comfort and safety- Maintenance of equipment specific to the activity

Geneva, Switzerland

- Management of orders, receipts, storage of goods- Management of the safe and earnings- Opening/closing of the store- Management a team of 8 employees- Training of new managers for other stores- Training and integration of new employees into the team- Active in the recruitment process- Referent on the assembly of a new store- Considerable increase in sales on three stores

Nariño Area, Colombia

- Conception of the whole project and its implementation, namely: brand, image, advertising, design of the establishment, reputation, quality, human resources, financial management, administration, etc- Revitalization of regional tourism through personalised customer programmes

Geneva, Switzerland

Customer Service & Sales Advisor in organic products

Geneva, Switzerland

Customer Service & Sales Advisor specialist in do-it / garden

Geneva, Switzerland

- Implementation of marketing support on Geneva Universities- Reception and supervision of speakers during events organised by Together AG in Swiss French part

Geneva, Switzerland

- Production of products for water treatment- Pool maintenance to ensure the best water quality

Geneva, Switzerland

MPC trainee in the Cantonal Administration Mobility Plan (PMAC):- PMAC Executive Assistant- Creation of a database of routes for employees' business travel- Management of PMAC vehicles

Master Of Business Administration - Mba, Gestion D'Entreprise

- strategy and management - marketing strategy - financial strategy and policy - analysis and financial management - human resources.

International Business Management

Follow-up Bachelor’s degree in International Business Management (5 semesters) : - Specialization in international marketing and sales