Dimitri Johnson Email & Phone Number

Providing excellent customer service in a variety of environments including contact centre and face-to-face. Making fact–based assessments regarding benefit entitlement. Assessing claims and dealing with enquiries from a variety of customers. Supporting the Department’s aim to use digital means as the primary contact channel for all claimant services. Leading and managing a team to deliver excellent customer service, quality and performance. Managing Departmental resources and reputation; this could include making spending decisions, ensuring value for money, confirming eligibility to receive appropriate benefits, line management of colleagues or managing communication with external partners. Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world.

Birmingham, England, United Kingdom

•Communicating with the relevant parties in regards to the scheduling, service and execution of the appropriate court procedures•Managing complex programmes to keep case files Up to date •Maintaining confidentiality and data protection throughout the judicial process•Delivering presentations, team meetings and trainings sessions on how to improve our quality of service , how to better utilise our digital resources, and one to one performance feedback•Generating letters and reports. Minute and note taking, •Handling online and telephone queries•Establishing and organising a mental health support group within our department as well as training interested co-workers to run the sessions in my absence

Birmingham, West Midlands, United Kingdom

• Programme administration: cash handling, attendance recording, risk management, data managementand protection with complex software.• Organise and distribute all resources for the programme, including resources that enable the inclusion of those with additional support needs. • Manage teams of up to 13 people, providing support and feedback for their professional development• Evaluate and deliver feedback regarding overall programme success alongside theDelivery Programme Associate Manager and Programme Management. • Set up and manage community project; perform the necessary checks, establish and maintain a goodprofessional relationship with external community organisations to liaise on joint projects for the progression of young people.• Presenting to crowds of up to 200 people

Birmingham, United Kingdom

At the APVU I liaise on behalf of several prisons and my responsibilities include;• Booking visits on behalf of the police, social workers, family members, lawyers etc.• Accounting for prison policies and inmate restrictions with any booking• Adhering to confidentiality guidelines when dealing with high-risk cases• Extracting and Updating prisoner records.• The job requires a high level of emotional discipline.

Birmingham, United Kingdom

• Counselling young people aged 19 years and below • Establishing rapport and a trusting relationship via one-to-one chats• Exploring the contacts situation, related thoughts and feelings, to improve understanding and empower them to conceive the best possible approach,• Following safeguarding procedures and confidentiality guidelines• Report making and case file management

Birmingham, United Kingdom

Birmingham, United Kingdom

As a bartender, my role included handling cash, cocktail making and service, as well as stock management and rotation.As a waiter, I was tasked with serving food and meeting the dietary requirements of each person.

Nottingham, United Kingdom

• Handling Cash and till transactions• Customer service; handling customer complaints and concerns with an empathetic ear and persuasive approach• Up selling promotional offers and additional products and gift cards

Birmingham, United Kingdom

Employment with two separate out of school Childcare projects• Supervising children aged 3 to 16 years old• Designing and carrying out engaging play activities for educational purposes• Following health and safety procedures in various environments• Reporting the groups’ success in weekly rotated activities• Being responsible and aware of specific health issues for certain children i.e. physical or mental disabilities, allergies and dietary restrictions