Dimitri Jordan Email and Phone Number
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IT Professional with 2 years of Service Desk experience and 2 years management experience. Currently exploring ServiceNow.
Accenture Federal Services
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Business Process Development Senior AnalystAccenture Federal Services Jul 2021 - PresentArlington, Va, Us
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Servicenow Business AnalystAccelera Solutions Aug 2020 - Apr 2021Fairfax, Va, Us● Coordinated with stakeholders to gather requirements for the purpose of application migration and transformation.● Created documentation to illustrate workflows, define personas, explain the current state and future state of applications.● Translated application functionality into stories for the development team, communicating business goals and needs and served as the interface between stakeholders and the development team.● Conducted User Acceptance Testing (UAT) with stakeholders, ensuring IT deliverables met the requirements specified.● Assisted with the development of record producers, business rules, ACLs, notifications, and client scripts. -
Service Desk Team LeadThe Mil Corporation Jun 2018 - Aug 2020● Managed a team of 10 technicians tasked with first response to technical issues for the Library of Congress. ● Facilitated communication between the Service Desk, MIL management, and the government client.● Provided feedback to alter workflows to better reflect Library IT procedures.● Provided management with ad hoc ServiceNow reports.● Coordinated workflow optimization project with ServiceNow Administrator and Business Analyst.
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Service Desk AnalystThe Mil Corporation Dec 2017 - Jun 2018● Performed troubleshooting for a user base of 5,000 employees of the Library of Congress. ● Provided support via phone, email, ServiceNow tickets, and in person.● Wrote SOPs for Service Desk procedures to distribute to team members and the client as an overview of Service Desk workflows.
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Research AssociateCostar Group Oct 2017 - Dec 2017● Managed a portfolio of 90+ realtors with a combined property value of $1,000,000+● Cultivated relationships with realtors in portfolio in an effort to ensure accuracy of information presented on CoStar and LoopNet.
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Market Research AnalystRainking Solutions Dec 2016 - Aug 2017Bethesda, Md, Us● Worked within Salesforce database to update and create thousands of data points.● Acted in Team Lead capacity over a team of three, ensuring productivity quotas were met.● Headed a project to evaluate third-party data that resulted in declining a contract renewal, saving the company $50,000. -
Research InternRainking Solutions Jul 2015 - Dec 2016Bethesda, Md, UsWorked with the RainKing research team to ensure the accuracy and legitimacy of the database. Conducted online research about major companies and organizations, while helping to refine research processes.
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Help Desk Support Tier 1M-Ncppc, Department Of Parks & Recreation Dec 2015 - Jan 2017Riversdale, Maryland, Us● Team member on a help desk serving 45 community centers and dozens of other recreation locations around Prince George’s County.● Assisted with training a dozen new hires.● Facilitated communication between end users, both internal and external, and other areas of the commission. -
PregraderVirtual Learning Solutions Nov 2013 - Sep 2014Quincy, Massachusetts, UsResponsible for guiding undergraduate ESOL students through the process of writing term papers and other assignments. Provided suggestions for improving content of existing papers, edited assignments for spelling, grammar, and language, and assisted in ensuring continuity of content. -
Article WriterSmallbiztechnology.Com Mar 2013 - Dec 2013Responsible for writing articles discussing, analyzing, and reviewing current news and technology for small businesses. Interviewed small business owners, reviewed press releases and analyzed other variedcommunications to write articles relevant to small businesses. Responsible for multiple simultaneous assignments and meeting strict deadlines.
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Museum Management InternFells Point Maritime Museum And Visitor'S Center Jun 2013 - Aug 2013Main duties included managing a museum and historical landmark building. Museum duties included running the cash register, maintaining gift shop inventory, keeping a clean work environment, offering helpful customer service, cleaning museum exhibits, artifact conservation, and grounds keeping. Historical landmark building duties included general office work, cataloging artifacts, leading guided tours, and maintaining a working knowledge of late 19th century Fell’s Point.
Dimitri Jordan Skills
Dimitri Jordan Education Details
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University Of Maryland Baltimore CountyCultural Anthropology And Ancient Studies -
Howard Community CollegeAnthropology
Frequently Asked Questions about Dimitri Jordan
What company does Dimitri Jordan work for?
Dimitri Jordan works for Accenture Federal Services
What is Dimitri Jordan's role at the current company?
Dimitri Jordan's current role is Business Process Development Senior Analyst at Accenture Federal Services.
What is Dimitri Jordan's email address?
Dimitri Jordan's email address is di****@****rks.com
What is Dimitri Jordan's direct phone number?
Dimitri Jordan's direct phone number is +130126*****
What schools did Dimitri Jordan attend?
Dimitri Jordan attended University Of Maryland Baltimore County, Howard Community College.
What are some of Dimitri Jordan's interests?
Dimitri Jordan has interest in Information Technology, Civil Rights And Social Action, New Technologies, Science And Technology, Internet Of Things, Human Rights, Automation, Arts And Culture, Database Refining.
What skills is Dimitri Jordan known for?
Dimitri Jordan has skills like Research, Writing, Microsoft Office, Social Media, Creative Writing, Communication, Editing, Blogging, Proofreading, Customer Service, Facebook, Copy Editing.
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