Dimitri Kirhakos Email & Phone Number

Barcelona, Catalunha, Espanha

• Coordination of the integration of a Search Engine and Recommendations Algorithms into clients' E-commerce/Apps, from kickoff to Go live.
• Efficient management of tasks between the client and development team, solving issues and fostering effective communication between teams.
• Implementation of integration APIs, utilizing industry best practices and resources.
• Technical support to clients, understanding business rules and seeking optimal adaptations within proposed campaigns and… Show more
• Technical support to clients, understanding business rules and seeking optimal adaptations within proposed campaigns and solutions.
• Execution of debugging and QA in the client's environment, both in staging and production, identifying necessary adjustments and exploring improvement opportunities. Show less

São Paulo, Brasil

• Leadership in managing strategic projects from conception to final delivery, with significant expertise in creating and managing schedules.
• Specialization in scope documentation and acting as the focal point in client communication, providing regular status reports.
• Effective integration with other areas of the company to ensure proper project progress and conducting relevant impact analyses.
• Continuous client support in validating delivery quality throughout project cycles… Show more
• Continuous client support in validating delivery quality throughout project cycles, contributing to the optimization of the Go Live process. Show less

• Focus on the customer journey to maximize adoption, engagement, and success.
• Monitoring of KPIs and OKRs of campaigns to replenish market information and implement strategies aimed at reducing churn and increasing MRR (Monthly Recurring Revenue).
• Active participation in strategic plans and leadership in joint business plan integrity checks.
• Management of metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), Health Score, and LTV (Lifetime Value)… Show more
• Management of metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), Health Score, and LTV (Lifetime Value), directly influencing product processes and decisions.
• Identification and implementation of Up-sell and Cross-sell strategies, along with maintaining strong relationships with senior executives.

São Paulo E Região, Brasil

• Colaboração com o time de desenvolvimento em revisões de código para otimização de desempenho dos produtos.
• Desenvolvimento de novas funcionalidades baseadas em indicadores de desempenho para aumentar a receita.
• Condução de reuniões de alinhamento entre os times de design e desenvolvimento para sincronização de projetos.
• Elaboração de propostas comerciais personalizadas em PowerPoint para apresentações a clientes.
• Proficiência em reuniões de nivelamento de conhecimentos… Show more
• Proficiência em reuniões de nivelamento de conhecimentos técnicos com a equipe.