Dimitri Salakas Email & Phone Number

Sydney, New South Wales, Australia

Delivered Software Asset Management Strategy for AMP, defined and implemented Software Asset Management frameworks and processes including comprehensive Software Asset discovery, monitoring and visibility.Service owner for SAM and Tooling - Flexera Suite & AirTrack• Assessed and provided gap analysis to devise a technical maturity roadmap for the Flexera platform.• Engaged IT infrastructure and business platform stakeholders to get buy in for funding and currently leading technical teams both internal and service providers to uplift platform performance, capabilities and coverage. • Worked in conjunction with Third Party ITAM partner to design, test, and implement Flexera FNMS customised business adapter solutions to improve automation and remediate data gaps.• Management and governance of ITAM partner.• Defined metrics and govern the effectiveness of the Software Asset Management processes.• Managed risk of non-compliance or end of life/end of support exposure for software licensing.License management• Manage licensing service provider engagements, setting priorities and collaborating with internal business owners to mitigate non-compliance and realise optimisation opportunities with software publishers including Oracle, IBM, Microsoft, Salesforce, Adobe, SAP.• Manage resources to maintain license entitlement information.• Identified cost-efficiency opportunities for renewals, software licensing, and services• Trained and mentor team members on publisher onboarding activities and license position assessments.Major Achievements• Successfully managed renewal of over $10 Million in software agreements.• Reduced software spend by over $1 Million through optimisation of software licenses.• Developed End of Life reporting capability and reduced volume of EOL software running on critical business applications by 20%.• Provided expertise and support to separation program for divested entities in relation to software agreements and requirements.

Sydney, New South Wales, Australia

Lead the team focused on developing service strategies and supporting the effective design of technology services including how services are costed, integrated, consumed, and operated across the AMP group.• Develop the Service Management and Operations vision, strategy and roadmap in line with broader AMP Technology strategies and standards. • Guide projects to abide within service management policies and procedures to ensure adherence to architecture principles, service standards and policies.• Govern service topology management across all core operational environments and drive the implementation of the Common Service Data Model (CSDM) in ServiceNow.• Lead IT Asset Management function focused on optimising hardware and software use across AMP.Major Achievements• Rolled out Service Design Process / Service Design Package to Technology teams, improving governance and adherence to standards for new services.• Completed mapping of 180 Service Offerings, enabling the business to understand the relationships between infrastructure, applications and requestable services.• Recovery of over 150 laptops for terminated users that could be redeployed saving $300k in additional laptop purchases.• Updated Hardware Asset Management processes impacted by the move to Microsoft Managed Desktop and automated discovery of end user devices in the CMDB via Intune.• Onboarding of 100+ software agreements into software asset management toolset to improve visibility of entitlements, consumption and financial risk.

Sydney, New South Wales, Australia

Transformed and governed multiple ITIL functions (Incident Management, Problem Management, Change Management, Knowledge Management, Request Fulfilment, Service Level Management, Availability Management and Operational Readiness) across both AMP and partner landscapes.• Drive AMP and partners to deliver to agreed performance outcomes, identify initiatives to improve performance across multiple functions, and transform the existing engagement models to make it simple for stakeholders to engage.• Lead the Problem Management team and function.• Perform Post Incident Reviews including communication to regulatory bodies.• Manage Operational Readiness Reviews to ensure smooth transition of services.Major Achievements• Lead for Service Management separation of divested entity, acting as the Enterprise Service Management SME providing guidance on solution designs, facilitating workshops and supporting transition.• Uplifted Problem management by updating RCA Guidelines and provided training to improve RCA quality and support RCA reviews.• RCA Approval process improved to obtain timelier sign-off (reduction of 30%) from Platform Owners to improve RCA quality and accountability.• Introduced enhancements to ITSM toolset to improve integration with partners for ITSM functions.• Increase transparency of performance through improved reporting in monthly Technology Management Reporting forum.

Sydney, New South Wales, Australia

Managed the ITSM governance of strategic partners and management of Technology Operational risk, using data analytics to identify the areas of improvement.• Maintain risks in IT Risk Register, ensuring all risks are represented in the register, are updated monthly and assigned actions completed.• Defining key employee journeys to identify improvements in services.• Management of CMDB in ServiceNow.Major Achievements• Developed Performance Analytics dashboards in ITSM toolset (ServiceNow) to report on AMP and strategic partner service levels.• Implemented and lead governance forums with strategic partners.• Developed target state model & financial projections/comparisons for database platform transition, providing simple views of complex data that helped create a story and convey key messages for presenting to leadership.

Sydney, New South Wales, Australia

Supported the transition to Service Integration and Management (SIAM) model and the implementation of ITSM toolset - ServiceNow.Service Integration & Management (SIAM) Transition• Reviewed Service Definitions from strategic partners and developed gap analysis between current service offerings and proposed services.• Facilitated workshops between service providers and AMP teams to define and review service offerings.ServiceNow Implementation• Defined requirements by working closely with ITSM process owners and acted as the key representative for the business.• Conducted Operational Impact Assessments/Workshops across the business.• Performed data analysis and translation mapping from existing ITSM toolset to target state for users, groups and configuration items in the CMDB.• Developed testing scripts and conducted testing across all ITSM processes in ServiceNow.Major Achievements• Re-designed the AMP service catalogue (70+ catalogue items).• Identified and documented critical defects in testing, allowing the implementation partner to remediate the defects in a timely manner, preventing delays in implementation.• Provided ServiceNow training and facilitated demos across the business and became the SME in AMP for any ServiceNow related queries.• Developed core ITSM reporting in ServiceNow and assisted organisation in creating business unit specific reports.

Sydney, New South Wales, Australia

Supported cost out projects by conducting data analysis, developing financial modelling and projections, key stakeholder management and Director reporting.Major Achievements• Effectively communicating complex processes and ability to use different analysis methods and methods of communicating to effectively present analysis.

Sydney, New South Wales, Australia

Lansa developer for superannuation platform, analysing requirements, producing functional specifications, technical designs and supporting testing of projects.

Sydney, New South Wales, Australia