Dimitrias Alexandru Luca Email & Phone Number

Iaşi, Romania

Iaşi, Romania

Iaşi, Romania

Focused on developing strong customer relationships and monitoring their experience with a product or service. Create a customer success strategy to assist the customer in getting the most out of the product, which will lead to upselling or creating a long-term connection with the client.

Iasi County, Romania

Managing a 35-person team of technical leaders and support engineers. Work toward the team's KPI and uphold our clients' SLAs. While dealing with escalations and urgent circumstances for our clients, Also I've been training, interviewing, and assessing team members.

Iasi County, Romania

Managing day-to-day requests/issues and events reported by clients via the support portal. Managing concerns concerning APIs that match to the product. Meetings/calls and/or emails with the customer would be required to treat and resolve the issue. Training new joiners and mentoring them. On-call hours have been provided on weekends.

Iasi County, Romania

Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer.Analyze and resolve most common enquiries using step-by-step solutions provided to youdeliver high quality standard service to customers.Cooperate with IT specialist team to deal with more complex issues.

Prague, The Capital, Czech Republic

Using essential programs such as an XML Editor with their primary focus being enabling public access to historical documents. Preparation of digital full text versions of historical texts, which are then published in the Manuscriptorium Digital Library.

Bachelor'S Degree, Territorial Planning

Master'S Degree, Geomatics