Dimitri Dubuisson Email & Phone Number

Malta

Working alongside software developers, QA engineers and business stakeholders to ensure the projects technical delivery from the initial steps until implementation. Reporting to and back up of the Head of Development.• Define and analyse business requirements to build Projects from scratch , measure projects performance and be responsible for feature prioritization and scope management.• Product lifecycle; including requirements elicitation and definition, implementation, and performance analysis.• Work closely with development and manage relationships with all stakeholders.• Perform risk management to minimize project risks.• Establish and maintain relationships with third parties/vendors.• Create and maintain comprehensive project documentation.• Developing project scopes and objectives ensuring technical feasibility• Manage the product Backlog and support the developers throughout the development process.• Carry out release and resource planning, ensuring that all solution validation/acceptance criteria are met.• Setting success KPIs, track against them and report statuses to business and development teams.• Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Identify the system dependencies with Architects and development team.

Malta

The Project Manager is responsible for the overall project management function, providing leadership, coordination and management of PMU processes and functions.The ability to keep control of any type of situation, to break problems down into manageable chunks and driving teams to project completion. Responsible for the overall project management function, providing leadership, coordination and management of PMU processes and functions. Overseeing the completion of Successful Strategic Software Implementations - discovery and planning, scope management, main point of contact for project teams, change management, deployment coordination, and post go live support. Maintaining a coherent view of all projects managed by the PMU Conducting and providing periodic briefings and status updates on projects managed by the PMU, escalating decisions to project sponsors as necessary Acting as a facilitator between business executives and technology teams, ensuring alignment of priorities and efficient use of resources across the various departments Providing assistance and recommendations to constantly improve internal process methodologies

Malta

 Leading and planning the implementation of projects through the allocation, coordination and management of internal resources and clients. Liaising with other Managers to allocate resources based on the projects Work with purchasing, engineering, marketing, and operations to aggressively pursue best technologies Served as a lead individual for supplier workshops and negotiations resulting in annual savings Ensuring that projects are delivered on-time within scope and budget, constantly monitoring and executive reporting on progress of the projects managed with all stakeholders Managing the project’s technical delivery end-to-end from feasibility phase to deployment in production and operations while committing to release dates at the end of the feasibility phase Last Project was implementing Bankworks platform within Barclays Bank UK. Use of Microsoft Project, AGILE, JIRA, Confluence RAID management, Risks, Assumptions, Issues, and Dependencies.

Malta

 Responsible for the full project lifecycle management for projects within client companies in the financial services arena. Successfully delivered a new product to a fixed deadline for a leading vehicle leasing company. This involved management of a cross-functional team of 15-20 staff.  Assisting with training and development of client company staff supporting HP software: support, licensing, sales and pre-sales Point of contact for Customer’s Support, and Sales inquiries. Meeting sales targets (outbound calls, customer at risk business leads, customer satisfaction index…) Responsible for actively supporting staff through providing supervision, leading and conflict - management, coaching, training, and performance development Provide management with weekly personal metrics report through one-to-one meeting, draft and review customer report Use of Salesforce.com, Sparks and other CRM system

Europe

 Responsible for trusted relationship between 1450 IT users/customers in Belgium (8 different sites) and ITSSC services lines Provided commentary and analysis to Senior Leadership with recommendations on how to optimize customer targeting, channel selection, and the overall customer contact strategy. Daily tasks included mail and phone communication, initiation of new ITSSC projects by defining the exact needs of projects with users and management, calculate and rationalize costs, verify in compliance with Alstom’s rules and standards. Monthly reports for ITSSC costs for the different services, lines of business, and detailed explanations with finance representatives. (Business Objects and Lotus databases) Organize meetings and user training following the implementation of new tools such as ITSM 7.6, Outlook or Microsoft office suite 2010. Single Point of Contact for any issue concerning the IT department: security, Human resources, implementation of new services

Prague, The Capital, Czech Republic

 Team leader and team manager for customer service with approximately 2000 incoming tickets/day with 30 employees covering various countries in EMEA, including 3 shift managers. Been responsible for introducing about 20 new co-workers, including creating education material Introducing and implementing new routines as well as scheduling and staffing. Carried out two major re-organizations including laying off staff and merging different departments Weekly QA checks and meetings, individual reports and improvement plans for each employee to ensure excellent customer service and top performance. Providing assistance and guidance to shift managers for prompt resolution of complex cases. Responsible for planning, directing and coordinating activities for various IT projects and the related systems.  Managed a cross-functional team and resources to deliver new technologies and solutions, while sustaining existing systems and ensuring that all launch dates were met from start to finish

Barcelona Area, Spain

 Managed a team of Customer Service Consultants in the internet support department of General Electric, delivering first class coaching, mentoring and training to new consultants in order to be able to successfully resolve customer issues. Provided performance management where required to ensure that members of team are able to perform and exceed the required standard as per organizational policy Manager of a team up to 30 employees offering technical and administrative assistance to the EMEA client database with nearly 8000 users

Bruxelles

• Supervision of all production platforms (Unix, VMS, NT) throughout GLTRADE network with leading edge technology• Integrated a project of new procedures for development with software through quality technical assistance and testing. Established a work plan for each phase of the project and reviewed status reports for management.

London, United Kingdom

 Responsible for the integration of new procedures and the development of new software. Implemented Reuters and Bloomberg software in stock market offices and set up helpdesk services. Managed a wide variety of assignments through the application of technical concepts, set up, installed, configured, maintained, relocated and repaired a variety of electronic computing and communications equipment, software and peripherals. Linked and identified recurring technical incidents to the root cause analysis, ensuring that the project progressed on schedule and within budget. Preparation of review status reports for management. Led presentations and meetings on entire life project cycle and did the planning for management and customers.

London, United Kingdom

• Supervisor of the help-desk team of 12 employees supporting approximately 8000 users within the UK and Europe • 1st level support (English and French) in a very busy International help-desk

London, United Kingdom

Account manager in Shangri-La Hotels and Resorts (London) Provided guidance and assistance to receptionists, supervised six reservation employees by scheduling administrative reports. Co-ordinated office functions in supervising, assigned tasks and monitored workload. Fully trained the staff in all aspects of making reservations and developed reservation procedures in support of marketing efforts. Reviewed task processes and staff productivity, prepared and submitted monthly production reports.

Certification Pmp, Project Management

Certification

Itil, Computer Programming, Vendor/Product Certification

ITIL

Sun Manager, Management Information Systems, General

Sun manager

Master Of Computer Applications (Mca), Computer Programming, Vendor/Product Certification

Certification

Master Of Business Administration (Mba), University Degrees In Marketing And Management

MBA business administration

University Degrees In Marketing And Management, University Degrees In Marketing And Management

University degrees in Marketing and Management

Bachelor Of Laws (Ll.B.), International Law And Legal Studies

University of Law in Namur, Belgium.

Education record

Responsible Gaming

Education record

Security and IS General Awareness certificate

Education record

AML