Dimitri Dubuisson Email & Phone Number

Malta

• Working alongside software developers, QA engineers and business stakeholders to ensure the projects technical delivery from the initial steps until implementation. Reporting to and back up of the Head of Development.
• Define and analyse business requirements to build Projects from scratch, measure projects performance and be responsible for feature prioritization and scope management.
• Product lifecycle; including requirements elicitation and definition, implementation, and performance analysis.
• Work closely with development and manage relationships with all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.

Malta

The Project Manager is responsible for the overall project management function, providing leadership, coordination and management of PMU processes and functions.The ability to keep control of any type of situation, to break problems down into manageable chunks and driving teams to project completion. Responsible for the overall project management.

Malta

 Leading and planning the implementation of projects through the allocation, coordination and management of internal resources and clients. Liaising with other Managers to allocate resources based on the projects Work with purchasing, engineering, marketing, and operations to aggressively pursue best technologies Served as a lead individual for supplier.

Malta

 Responsible for the full project lifecycle management for projects within client companies in the financial services arena. Successfully delivered a new product to a fixed deadline for a leading vehicle leasing company. This involved management of a cross-functional team of 15-20 staff.  Assisting with training and development of client company staff.

Europe

 Responsible for trusted relationship between 1450 IT users/customers in Belgium (8 different sites) and ITSSC services lines Provided commentary and analysis to Senior Leadership with recommendations on how to optimize customer targeting, channel selection, and the overall customer contact strategy. Daily tasks included mail and phone communication.

Prague, The Capital, Czech Republic

 Team leader and team manager for customer service with approximately 2000 incoming tickets/day with 30 employees covering various countries in EMEA, including 3 shift managers. Been responsible for introducing about 20 new co-workers, including creating education material Introducing and implementing new routines as well as scheduling and staffing..

Barcelona Area, Spain

 Managed a team of Customer Service Consultants in the internet support department of General Electric, delivering first class coaching, mentoring and training to new consultants in order to be able to successfully resolve customer issues. Provided performance management where required to ensure that members of team are able to perform and exceed the.

Bruxelles

• Supervision of all production platforms (Unix, VMS, NT) throughout GLTRADE network with leading edge technology
• Integrated a project of new procedures for development with software through quality technical assistance and testing. Established a work plan for each phase of the project and reviewed status reports for management.

London, United Kingdom

 Responsible for the integration of new procedures and the development of new software. Implemented Reuters and Bloomberg software in stock market offices and set up helpdesk services. Managed a wide variety of assignments through the application of technical concepts, set up, installed, configured, maintained, relocated and repaired a variety of.

London, United Kingdom

• Supervisor of the help-desk team of 12 employees supporting approximately 8000 users within the UK and Europe
• 1st level support (English and French) in a very busy International help-desk

London, United Kingdom

Account manager in Shangri-La Hotels and Resorts (London) Provided guidance and assistance to receptionists, supervised six reservation employees by scheduling administrative reports. Co-ordinated office functions in supervising, assigned tasks and monitored workload. Fully trained the staff in all aspects of making reservations and developed reservation.

Certification Pmp, Project Management

Certification

Itil, Computer Programming, Vendor/Product Certification

ITIL

Sun Manager, Management Information Systems, General

Sun manager

Master Of Computer Applications (Mca), Computer Programming, Vendor/Product Certification

Certification

Master Of Business Administration (Mba), University Degrees In Marketing And Management

MBA business administration

University Degrees In Marketing And Management, University Degrees In Marketing And Management

University degrees in Marketing and Management

Bachelor Of Laws (Ll.B.), International Law And Legal Studies

University of Law in Namur, Belgium.

Education record

Responsible Gaming

Education record

Security and IS General Awareness certificate

Education record

AML