Dimitrina Kirova Email & Phone Number

London, Gb

London, Gb

London, Gb

London, Gb

London, Gb

As a Learning and Development Manager, I am responsible for the delivery of the company onboarding. This includes the selection and design of all content - course planning & session design; quiz making and tests to ensure participants have met the learning objectives; making it interactive and fun - so people LOVE the program. I also ensure selecting the right speaker for each session; venue selection and organization of all learning and social events. All employees attend within their first 90 days of employment. I am also responsible for the running of the L&D program, training needs analysis for the Bulgarian teams, design of a program to meet these needs, course planning in liaison with relevant departmental leaders, trainer selection for each session, input into the global L&D program and strategy, ownership and maintenance of the L&D course log, attendance register and certification database.

London, Gb

The Client Support Manager has a strategic role in the management of the Client Support Team and works closely with the Head of Client Support to deliver the overall objectives of the department.In my role as a Client Support Manager I am responsible for ensuring employees have the tools, equipment, and knowledge to contribute and perform in their role; to inspire direct reports to aim at outstanding performance, set expectations and define responsibilities; set and define goals for career and personal development for each team member; recognize talent and encourage its development; support and coach, and oversee individual and team performance, frequently give positive and constructive feedback, recognize underperformance and set an action plan for improvement; organize the onboarding of new team members and training events for the team.The team provides technical support to all our clients globally, and is responsible for the management of over 400 clients in the UK, US, and Australia; as a manager, I support with contract and relationships related questions and issues and manage contract renewals. The planning and organization of the daily tasks and projects, team meetings and one to one catch ups with direct reports; scheduling and annual leave planning; project management, handling complaints and escalations; representing and being an advocate of the organization and its vision and goals in daily life and at various events, are also part of my job.

London, Gb

My start with The Airliner Group was in a sales role which I enjoyed very much and I was successful in the sales of vacation packages. With the growth of the business and the sales team accordingly, it became clear that the back-office support is struggling and needs someone with strong organizational skills to help the team make and manage all the bookings that the Sales teams were selling. I was offered the role, and it allowed me to learn even more about the travel and holiday business. I learned to use different vacation booking software, and find the best possible rates for flights, transfers, and accommodation. This helped make some extra money for the company, without compromise fo the great experience for travelers.

I am responsible for dispatching full and partial freight shipments across the USA and Canada and working with drivers to find the best and safest route to each destination. Assisting with paperwork, daily communication, adding information to the CRM system, and collaboration with the wider dispatch team are also part of my job.A few months in the role, I was asked to organize and deliver the training of a new dispatch team in Bulgaria. It was a role I enjoyed very much as I was able to help others learn and become a great dispatch team.

Sera Schools Music Programs are located in Boulder, Denver, Fort Collins, Grand Junction, Summit County, and Vail Valley, Colorado. Sera Schools is the largest music instruction programs in the Central Rockies and Western Slope of Colorado. Sera Schools instructors work to effectively meet students needs no matter what level they are at.Sera Schools has provided the finest music and arts education to hundreds of Coloradoans for over 10 years. As Piano and Voice Instructor I am responsible for teach group and private lessons to kids and adults of all ages and levels. Part of my duties is the lesson design and planning, activities planning, yearly concerts and recitals planning and preparation. Other responsibilities include: personal skills development plan for each student; evaluation and grading; selecting appropriate repertoire for each student; participate in various school and open events and seminars for piano teachers and music professionals.

Vail, Co, Us

Bachelor Of Arts (Ba), Music Pedagogy

Certificate Program, English