Responsible for the day-to day running of the business with a particular emphasis on product and business development. Making sure that the business continues to grow by way of developing new products whilst developing new clients and partners.Duties:• Identifying, developing and directing the implementation of business and product strategy.• Cultivating the company’s reputation in the market & with customers & partners.• Involved in planning & organizing the organization’s activities to achieve targets.• Responsible for the Profit & Loss responsibility for the business.• In charge of leading, motivating and developing the product team.• Liaising with officials of government departments and regulatory bodies.• Managing multi-disciplined teams and resolving any conflicting priorities.• Developing business plans and preparing comprehensive business reports.• Improving margins and maintaining a high-quality product.• Reviewing, refining and developing the strategy and direction of the company.• Building client relationships that result in revenue and profitability growth.• Responsible for the company’s health and safety and legislative adherence.• Creating and maintaining links with other trade and professional associations.• Keeping control of business expenditure, ensuring it's within agreed budgets.

Ensures client needs are satisfied by constructing partnerships between the client, the account PE (Project Executive), delivery organization, vendors and subcontractor organizations and managing the implementation of these partnerships to ensure positive client satisfaction. Works with the PE and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned delivery team operations and provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. Manages cost, schedule, and service deliverables as they relate to the delivery organization. Also supports the PE in identifying growth opportunities and contract profitability, owns service delivery quality and is responsible for tracking and reporting service level attainment/objectives. Also perform the lead Service Delivery Manager role where appropriate to a client account. Manages the day to day client relationship on behalf of Service Delivery. This includes management of the client operational relationship, client satisfaction, managing the cost model, supplier management, compliance posture, reporting and task management of the account delivery team.Main Duties & Responsibilities:- Manage the day to day Service Delivery operations and act as interface between Delivery and the client account (PE).- Achieve contract SLAs and agreed SLOs.- Achieve agreed Account satisfaction targets; participate in the Account Satisfaction process to drive improvements in service quality.-Assist clients in the achievement of their key business imperative. -Follow standard Service Management processes and adopt tools as appropriate.-Contribute to GP target for the client account. -Manage Account Cost to agreed plan and implement Productivity Improvement initiatives. -Assist PEs in the identification of business growth opportunities.

Responsible for the day-to day running of the business with a particular emphasis on business and product development. Making sure that the business continues to grow by way of developing new products and clients whilst maintaining its existing customer base.Duties:• Identifying, developing and directing the implementation of business strategy.• Cultivating the company’s reputation in the market & with customers & partners.• Involved in planning & organising the organisation's activities to achieve targets.• Responsible for the Profit & Loss responsibility for the business.• In charge of leading, motivating and developing the product and management teams.• Liaising with officials of government departments and regulatory bodies.• Managing multi-disciplined teams and resolving any conflicting priorities.• Developing business plans and preparing comprehensive business reports.• Reviewing, refining and developing the strategy and direction of the company.• Creating and maintaining links with other trade and professional associations.• Keeping control of business expenditure, ensuring it's within agreed budgets.

LSSC & Loyalty Programs – New Products Development - Retention activitiesMain Responsibilities & Achievements:• Plan, design, execute and measure revenue increase and loyalty campaigns that meet & exceeds company goals• Ongoing management of LP & LSSC (Refine segments, rewards, contact rules & assess success rate) • Design the multi-channel contact strategy (frequency and messaging) for all customer segments across all direct marketing mediums• Develop innovative propositions aimed at creating loyalty, increasing revenue growth & decreasing churn• Manages the product lifecycle that lead to achieving company objectives• Increase management understanding of competition's products and service strategies• Work closely with Customer insights to understand customers’ turn offs and points of dissatisfactions• Regular customer base Value Segmentation, Micro Segmentation, a data-mining approach to segment subscribers & participants based on usage behavior• Initiating customer satisfaction & revenue growth researches for further actions

Plan, design, execute and measure revenue increase & Large Scale SMS Campaigns campaignsMain Responsibilities & Achievements:• Manages the product life-cycle that leads to achieving company objectives• Increase management understanding of competition's products and service strategies• Work closely with Customer insights to understand customers’ turn offs and points of dissatisfaction• Regular customer based Value Segmentation, Micro Segmentation, a data-mining approach to segment subscribers & participants based on usage behavior• Initiating customer satisfaction & revenue growth researches for further actions

Responsible for selecting – designing application mechanisms that suits better the commercial needs of a Large Scale SMS Campaign. Select & design new texting to support the selected 1-2-1 mechanisms.Coordinating the campaigns as well as creating new concepts to boost business development.LSSC product management- Capturing market requirements and defining the product strategy and roadmap to suit customer and market needs.- Leading Product Life Cycle Management, Product Planning and Product Marketing for most of the LSSC related solutions.- Co-operating with the sales teams and customers to understand product deliverables and translate these requirements into product deliverables.- Championing the product and ensure its success in the market place.- Ensuring that the product is fully supported by professional documentation suitable for pre sales and after sales presentation to customers.- Facilitating cross-functional co-operation between the sales team and Operations.Responsible also for the marketing plan, product plans & technology performance.