Dimitrios Moforis Email & Phone Number

Greece

Athens, Attiki, Greece

As a Service Level 2 Helpdesk / IT Consultant in European Dynamics, I assist at the 2nd level of support for tickets coming in from end-users, organizations, and European agencies of the applications developed by European Dynamics.Responsibilities include:- Providing second-level assistance to tickets that require SL2 team's intervention and actions..

Piraeus, Attiki, Greece

Athens, Attiki, Greece

• The responsibility of a Site Escalation Specialist is to act as an expert in escalations and agent insights. The primary function of the SES is to facilitate communication between the clients internal teams regarding.
• Outage Support - Work with client teams by providing additional context on current issues that might result on downtime of the service or the CS Lines.
• Communication support - Assist clients internal teams by coordinating the response to service issues, brand impacting and technical escalations, including details around the impact to the operation. Calling out.
• Learning & Development - Lead trainings to newly upskilled CSR2 in the team and for newly upskilled SES through virtual training rooms.
• Coordination Assistance - Coordinating technical escalations, bug reporting, in-language research-based callbacks and facilitation of agent insight collection.
• Meeting Coordination & Attendance - Attending internal & client meetings around issues, insights and feedback.

Piraeus, Attiki, Greece

• Key Responsibilities include:
• Documenting, investigating, and providing insight into the customer/agent experience and use that information to assist Escalations Teams’ drive towards resolution of issues
• Being an advocate for bug fixes and an innovator for feature enhancements
• Working closely with Technical Research Analysts, PREs, and Regional Escalations Managers ongoing issues along with providing additional context around the customer and agent experience
• Working with the CSR2 team to provide feedback, context, and direction around their escalations to encourage and foster quality escalations from your CS site to TRAs
• Communicating in both verbal and written forms with a wide range of internal and external stakeholders regarding complex issues in a manner effective for the specific audience being addressed

Piraeus, Greece

My role as the Agent Insights POC (AIPOC) within the centralized CSR2 team for an international streaming plarform is to identify, vet, and communicate insights arising from escalations and other interactions at our local site and to work with the PSO team to turn those into recommendations for product, content, and operational improvements to improve the.

Piraeus, Greece

Handling escalated cases and responsible to research, resolve or escalate each individual case based on the available data.Key responsibilities include:Providing in-house support to Tier 1 Customer Service AgentsProviding feedback and suggestions for improvement on current tools & resourcesCreating and delivering an amazing customer experienceCoaching &.

Piraeus, Greece

Customer Service Representative for a giant online streaming platform. Handling requests for the English speaking EMEA market through Voice channels.

Athens, Greece

• As an Online Exams Supervisor (Proctor), the primary tasks were including the following:
• Complete necessary training before onboarding candidates
• Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
• Ensure that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert
• Actively monitor the candidate at all times
• Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor

Abu Dhabi, United Arab Emirates

• Key Responsibilities:
• Define and implement a clear CRM strategy and create a clear and friendly ‘voice’ tocommunicate with the community
• Responsible for Content Creation at the YouTube Channel (envisioning, writing, recording, editing, producing, Close Captioning, meta-tagging the videos) - Growtopia Official
• Define & animate the communication channels to be used by our games and the toolsneeded to operate the animation and communication in/out of game
• Define goals/tasks in coordination with IBM + Live Ops Manager and implement KPIs forevaluating them
• Be up to date with current issues of players

Greece

Providing Customer Service for Supercell's games Clash of Clans & Clash RoyaleGuiding players to possible solutions to their issues.Assisting team members on delivering the best results for the team.

Lisbon Area, Portugal

Providing the best customer experience possible for a company that focuses on customer service.

Athens, Greece

Responsible to provide customers with competitive telecommunication plans. Working for a company focused on offering telecommunication plans to customers all around Greece.

Athens, Greece

Leading Shoutcaster & Streamer. Community Events Organizer.

Master Of Science - Ms, Information Systems And Services

MSc “Information Systems and Services” with specialty in Advanced Information Systems Considering that every sector integrates and uses as.

Bachelor’S Degree, Social Policy, 7.02 / 10

BSc Social Policy Graduate at Panteion University of Social and Political Sciences.

Diploma Of Vocational Education And Training, Computer And Information Sciences And Support Services

Studies at a private Institute of Vocational Training in regards of Computer and Information Sciences and Support Services, Covering basic.

High School, General Studies, 17.8 / 20.0

Activities and Societies: Debate Team (2013-2014), Cultural Team CERN (2012-2013), NCIS v CSI Team, Football Team (2012-2014)