• Cut the business owner headaches and ~5hrs/week by finding designers and writers for online membership projects, then managing those freelancers until projects were completed. • Made CEO’s life easier and more streamlined by researching and documenting customers’ problems, then creating a feedback system.

• Saved 2 Directors ~5hrs/week by producing and maintaining monthly P&L accounts across an investment portfolio of 12 multi-unit properties.• Reduced the Director’s time on emails by 5hrs/week by introducing a new team software to track communication across the company.• Saving the Director headaches by: (1) Being the gatekeeper for all incoming queries and communications (2) Summarising and simplifying all information coming from different agents about the business, then proposing solutions to those problems. • PA-related: solving tech problems, diary management, solving personal health issues with alternative methods.

• Cut the equivalent of £7000-£10,000/yr in time spent on internal emails by implementing a team collaboration software. • Saved the Director headache and time every month by collating documents from different departments and creating simple bird’s-eye-view reports every month, helping him make better decisions and better keep track of the business.• Automated the monthly billing system, achieve 30% reduction in contractor fees and 25% reduction in overdue invoices by co-implementing a new management software with colleagues. • Maintained property management efficiency by accurately tracking and updating records of 100 commercial property tenants and updating rentals, contracts and database files.• Smooth-running of the office by being a trusted Gatekeeper and troubleshooter: handling calls, utility contracts, IT support, and logistics. • Organised philanthropic speaking events for the Director of 20-100 people and oversaw their smooth-running.• Added time to the Director’s life as a PA: diary, itineraries, emails, bank transfers, tech issues, chauffeur, family problems, passwords and more…• Discreet personal help: e.g. losing weight – introduced a personal nutrition and exercise program in the mornings before the workday started.