Dimitris Kefalas Email and Phone Number
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Experienced Senior ICT Engineer with a demonstrated history of working in the telecommunications industry. Skilled in IP Telephony,SIP, Contact Centers and Pre-sales. Strong engineering professional graduated from KORELKO Technical School.
Ote Group Of Companies (Hto)
View- Website:
- cosmote.gr
- Employees:
- 4829
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Section ManagerOte Group Of Companies (Hto) Oct 2023 - PresentAthens, Attiki, Greece -
Senior B2B Ict Network EngineerOte Group Of Companies (Hto) Jan 2014 - Nov 2023Athens, GreeceParticipate in the presales phase as a consultant to the technical team that prepares the offers regarding the design of the solution provided so that an optimal and comprehensive proposal is presented to the customer. Finalize the designing of the solution according to the customer requirements, check the list of materials, point out any changes and commit to the timetable of works, so that every project is completed on time and correctly. Conduct studies related to the project and… Show more Participate in the presales phase as a consultant to the technical team that prepares the offers regarding the design of the solution provided so that an optimal and comprehensive proposal is presented to the customer. Finalize the designing of the solution according to the customer requirements, check the list of materials, point out any changes and commit to the timetable of works, so that every project is completed on time and correctly. Conduct studies related to the project and configures the supplied equipment for the proper and timely implementation of the project.Provide technical support 24 hours a day to ensure the smooth operation of customer service. Technical Director in complex customer projects, assessing the overall technical solution provided, in order to coordinate the relevant business functions for solving technical implementation problems. Represent the Company and participate in the Steering Committee of the project together with the relevant Project Manager and representatives of the client, in order to inform about the progress of the work, the timetable and resolve issues affecting the smooth progress of the project. Prepare deliverables, technical progress reports and installation equipment while guiding relevant business functions or third parties in order to implement the project according to the agreed specification and schedule. Evaluate and approve third parties (subcontractors) deliverables in the framework of the project, in order to accept or not their work. Evaluate the result, make suggestions and participates in corrective action, where necessary, so that the service meets the customer's requirements. Show less -
Service ManagerNec Hellas S.A. - Unified Solutions Oct 2005 - Dec 2013Athens, GreeceSupervision of technical team.Plan, execution and delivery of specific projects.Sell, supervise and maintain service contracts.Report, forecast and balance the technical team's budget.Evaluate technical team, identify strengths, problem areas, and develop plans for improving performance.Evaluate, interview candidates for technical positions.Provision of technical support to partners and channels.Provision of technical support to customers who own NEC/Philips… Show more Supervision of technical team.Plan, execution and delivery of specific projects.Sell, supervise and maintain service contracts.Report, forecast and balance the technical team's budget.Evaluate technical team, identify strengths, problem areas, and develop plans for improving performance.Evaluate, interview candidates for technical positions.Provision of technical support to partners and channels.Provision of technical support to customers who own NEC/Philips telecommunication systems and applications.Problem analysis and solving.Presales analysis and solution proposal.In house training of new customer engineers.Organize and conduct specialized technical trainings to partners’ customer engineers.End user training. Show less
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Customer EngineerPhilips Hellas S.A. - Business Communications Oct 1995 - Oct 2005Athens, GreeceExecution and delivery of specific projects.Provision of technical support to customers who own Philips telecommunication systems and applications.Problem analysis and solving.Presales analysis and solution proposal.In house training of new customer engineers.End user training.
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Systems/Network Administrator, Professor AssistantKorelko Feb 1994 - Oct 1995Athens, GreeceResponsible for installation, maintenance and support of networks, servers, business and lab computers.Professor assistant in school's technical labs.
Dimitris Kefalas Skills
Dimitris Kefalas Education Details
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Korelko Technical SchoolElectronic Computer Systems
Frequently Asked Questions about Dimitris Kefalas
What company does Dimitris Kefalas work for?
Dimitris Kefalas works for Ote Group Of Companies (Hto)
What is Dimitris Kefalas's role at the current company?
Dimitris Kefalas's current role is Section Manager Voice Systems Support at Hellenic Telecommunications Organization S.A. (OTE).
What is Dimitris Kefalas's email address?
Dimitris Kefalas's email address is di****@****nec.com
What schools did Dimitris Kefalas attend?
Dimitris Kefalas attended Korelko Technical School.
What skills is Dimitris Kefalas known for?
Dimitris Kefalas has skills like Unified Communications, Pbx, Voip, Telephony, Ip, Sip, Call Center, Telecommunications, Ivr, It Service Management, Solution Selling, Ip Pbx.
Who are Dimitris Kefalas's colleagues?
Dimitris Kefalas's colleagues are Antreas Antrew, Paulos Kriaras, Peter Samiotis, Vasileios Melidis, Charilaos Charalampopoulos, Dimitrios Tasiopoulos, Theodoros Vitsentzos.
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Dimitris Kefalas
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