Dimitris Kefalas

Dimitris Kefalas Email and Phone Number

Section Manager Voice Systems Support at Hellenic Telecommunications Organization S.A. (OTE) @ OTE Group of Companies (HTO)
athens, attiki, greece
Dimitris Kefalas's Location
Athens Metropolitan Area, Greece
Dimitris Kefalas's Contact Details

Dimitris Kefalas work email

Dimitris Kefalas personal email

n/a
About Dimitris Kefalas

Experienced Senior ICT Engineer with a demonstrated history of working in the telecommunications industry. Skilled in IP Telephony,SIP, Contact Centers and Pre-sales. Strong engineering professional graduated from KORELKO Technical School.

Dimitris Kefalas's Current Company Details
OTE Group of Companies (HTO)

Ote Group Of Companies (Hto)

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Section Manager Voice Systems Support at Hellenic Telecommunications Organization S.A. (OTE)
athens, attiki, greece
Website:
cosmote.gr
Employees:
4829
Dimitris Kefalas Work Experience Details
  • Ote Group Of Companies (Hto)
    Section Manager
    Ote Group Of Companies (Hto) Oct 2023 - Present
    Athens, Attiki, Greece
  • Ote Group Of Companies (Hto)
    Senior B2B Ict Network Engineer
    Ote Group Of Companies (Hto) Jan 2014 - Nov 2023
    Athens, Greece
    Participate in the presales phase as a consultant to the technical team that prepares the offers regarding the design of the solution provided so that an optimal and comprehensive proposal is presented to the customer. Finalize the designing of the solution according to the customer requirements, check the list of materials, point out any changes and commit to the timetable of works, so that every project is completed on time and correctly. Conduct studies related to the project and… Show more Participate in the presales phase as a consultant to the technical team that prepares the offers regarding the design of the solution provided so that an optimal and comprehensive proposal is presented to the customer. Finalize the designing of the solution according to the customer requirements, check the list of materials, point out any changes and commit to the timetable of works, so that every project is completed on time and correctly. Conduct studies related to the project and configures the supplied equipment for the proper and timely implementation of the project.Provide technical support 24 hours a day to ensure the smooth operation of customer service. Technical Director in complex customer projects, assessing the overall technical solution provided, in order to coordinate the relevant business functions for solving technical implementation problems. Represent the Company and participate in the Steering Committee of the project together with the relevant Project Manager and representatives of the client, in order to inform about the progress of the work, the timetable and resolve issues affecting the smooth progress of the project. Prepare deliverables, technical progress reports and installation equipment while guiding relevant business functions or third parties in order to implement the project according to the agreed specification and schedule. Evaluate and approve third parties (subcontractors) deliverables in the framework of the project, in order to accept or not their work. Evaluate the result, make suggestions and participates in corrective action, where necessary, so that the service meets the customer's requirements. Show less
  • Nec Hellas S.A. - Unified Solutions
    Service Manager
    Nec Hellas S.A. - Unified Solutions Oct 2005 - Dec 2013
    Athens, Greece
    Supervision of technical team.Plan, execution and delivery of specific projects.Sell, supervise and maintain service contracts.Report, forecast and balance the technical team's budget.Evaluate technical team, identify strengths, problem areas, and develop plans for improving performance.Evaluate, interview candidates for technical positions.Provision of technical support to partners and channels.Provision of technical support to customers who own NEC/Philips… Show more Supervision of technical team.Plan, execution and delivery of specific projects.Sell, supervise and maintain service contracts.Report, forecast and balance the technical team's budget.Evaluate technical team, identify strengths, problem areas, and develop plans for improving performance.Evaluate, interview candidates for technical positions.Provision of technical support to partners and channels.Provision of technical support to customers who own NEC/Philips telecommunication systems and applications.Problem analysis and solving.Presales analysis and solution proposal.In house training of new customer engineers.Organize and conduct specialized technical trainings to partners’ customer engineers.End user training. Show less
  • Philips Hellas S.A. - Business Communications
    Customer Engineer
    Philips Hellas S.A. - Business Communications Oct 1995 - Oct 2005
    Athens, Greece
    Execution and delivery of specific projects.Provision of technical support to customers who own Philips telecommunication systems and applications.Problem analysis and solving.Presales analysis and solution proposal.In house training of new customer engineers.End user training.
  • Korelko
    Systems/Network Administrator, Professor Assistant
    Korelko Feb 1994 - Oct 1995
    Athens, Greece
    Responsible for installation, maintenance and support of networks, servers, business and lab computers.Professor assistant in school's technical labs.

Dimitris Kefalas Skills

Unified Communications Pbx Voip Telephony Ip Sip Call Center Telecommunications Ivr It Service Management Solution Selling Ip Pbx Tcp/ip Unix Operating Systems Assembly Language Microchip Pic Customer Satisfaction Team Leadership Team Management Network Engineering Cloud Computing Pre Sales Product Management Call Centers Wireless Product Marketing Troubleshooting

Dimitris Kefalas Education Details

  • Korelko Technical School
    Korelko Technical School
    Electronic Computer Systems

Frequently Asked Questions about Dimitris Kefalas

What company does Dimitris Kefalas work for?

Dimitris Kefalas works for Ote Group Of Companies (Hto)

What is Dimitris Kefalas's role at the current company?

Dimitris Kefalas's current role is Section Manager Voice Systems Support at Hellenic Telecommunications Organization S.A. (OTE).

What is Dimitris Kefalas's email address?

Dimitris Kefalas's email address is di****@****nec.com

What schools did Dimitris Kefalas attend?

Dimitris Kefalas attended Korelko Technical School.

What skills is Dimitris Kefalas known for?

Dimitris Kefalas has skills like Unified Communications, Pbx, Voip, Telephony, Ip, Sip, Call Center, Telecommunications, Ivr, It Service Management, Solution Selling, Ip Pbx.

Who are Dimitris Kefalas's colleagues?

Dimitris Kefalas's colleagues are Antreas Antrew, Paulos Kriaras, Peter Samiotis, Vasileios Melidis, Charilaos Charalampopoulos, Dimitrios Tasiopoulos, Theodoros Vitsentzos.

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