Dimitris Lyberopoulos Email and Phone Number

• Design & operation of Integrated Management System (ISO 27001, BV Mode II, Type Approval, PDA).• Writing & updating Cyber Security Documents for customers (available via annual subscription).• Development of commercially available Training Courses (training materials, tests & certificates).• Sales Support (drafting of Commercial material, issue of Sales Report, participation in customer meetings).• Setup of Quality Control Plan (establishment of control points for Procurement and Production processes).• Legislative Compliance Roles (Safety Engineer, Advisor for Workplace Harassment).• Employee Development (Corporate Trainer, Developer of Systems for Employee Evaluation and Compensation).

• ISO systems operation: Overall responsible for the implementation, integration and upgrade of ISO 9001, ISO 14001, ISO 45001, FSC, ISO 14298, ISO 22301 and European/ Austrian Eco Label systems.• Development and issue of Corporate Quality Report (for top management): Monthly issue of a 3-level quality report, with KPIs set at company, factory and process level.• Supplier/ subcontractor assessment: Establishment of criteria and tests for screening, approving and periodically evaluating the critical suppliers/ subcontractors.• Audits’ management: Conduction of internal audits and supplier on-site audits, management of all external audits conducted by third parties (customers, certification bodies, public authorities etc).• Risk management: Identification, analysis, evaluation and treatment of the quality, environmental, security and occupational health & safety risks related to the business activities.• Conduction of Quality Meetings: Presentation and interpretation of data, metrics & trends, systematic follow-up of all pending actions and submission of improvement proposals to top management.• Provision of consulting services to other companies in LYKOS Group: Responsible for ISO certification projects and quality management systems upgrade in other factories of the Group.• Development of employees’ quality mindset: Reduction of customer complaints, defective raw materials and company quality costs by 48%, 58% and 87% respectively within 3 years.• Management of Corporate Social Responsibility activities/ issues: Processing of all external CSR requests, establishment & monitoring of CSR indexes, drafting of non-financial CSR report sections.• Reengineering & optimization of BPI dpt. operation: Reduction of BPI dpt. payroll cost by ~52% from 01/2015 onwards (~ 89.000 €/year), expansion of BPI dpt. activities (from 4 to 7 ISO certifications).

• Design of certified Physical Security Management System: Drafting of Physical Security procedures in accordance with PCI/ISO 27001 specs (for bank card personalization), establishment of relevant KPIs. • Operation of Physical Security Management System: Security guards training & management, control of alarm and CCTV systems, management of secret codes and security keys, control of physical access, monitoring of security equipment & procedures, control of corrective & improvement actions.

• Design & certification of ISO 14001 Environmental Management System (EMS): Identification and control of environmental aspects, establishment of environmental targets, monitoring and application of environmental legislation, drafting of operational procedures.• Operation of EMS: Conduction of environmental audits (average compliance: 87%), waste management (reduction of the dangerous wastes treatment cost by ~50.000€/year), implementation of recycling programs, conduction of environmental measurements, control of corrective and improvement actions, implementation of energy saving programs (reduction of the electricity cost for lighting by ~70%).• Design & certification of OHSAS 18001 Health & Safety (H&S) Management System: Identification and assessment of occupational H&S risks, implementation of risk control measures, monitoring and application of H&S legislation, drafting of safety instructions, establishment of H&S indicators.• Operation of H&S Management System: Conduction of H&S audits (average compliance: 77%), employee training, investigation of accidents/ near-misses (16 accidents in 2001, 0 accidents in 2007, resulting in ~10.000€ of annual savings), control of corrective & improvement actions, establishment of emergency preparedness plan, coaching of H&S Committee/ First Aid team/ Fire Fighting Squad.• Legal Representative for Environmental and Occupational Health & Safety issues: Monitoring and implementation of the applicable (new) legal requirements to ensure the company’s legal compliance.

• Design & certification of ISO 9001 Quality Management System (QMS): Establishment of business processes and quality indicators, drafting of standard operating procedures, training of personnel in quality matters. • Operation of QMS: Quality control of raw materials, products and services, calibration of quality control instruments, conduction of audits (average compliance level: 85%), control of corrective & improvement actions, reduction of quality costs by ~85.000€/year from ad-hoc improvement.• Setup of Quality Control Plan: Establishment of quality control points and methods for operational processes (product/service design, purchasing, receipt of materials, production, outsourcing, delivery).• Management of customer complaints and internal quality problems: Investigation of quality incidents, approval of corrections/ corrective actions proposed by dpt. managers and report to top management.• Monitoring of customer satisfaction: Qualitative and quantitative evaluation of customer satisfaction by use of indicators, interviews, surveys, questionnaires etc.

Laboratory quality control of fuels and lubricants, personnel training in fuel technology matters.

Laboratory preparation and identification of colors.

Laboratory preparation and testing of advanced composite ceramic materials.

Teaching of Chemistry and Physics to university candidate students (preparation for the Greek Universities' entrance examinations).