Dimitris Mitsios Email & Phone Number

Greece

Athens, Greece

As a Salesforce System Architect, I play a pivotal role in architecting, developing, and deploying Salesforce solutions tailored to the unique requirements and business processes for more than 15 companies within the group.Main Projects• Strategic AI Implementation for Enhanced Aluminum Manufacturing ProcessesImplement and deployment of an AI solution in collaboration with Salesforce Data Cloud and Einstein AI.Developed sophisticated predictive data models.Deployed advanced AI modelsEngineered Salesforce Flows for seamless real-time automationUtilized Einstein Insights for deep data analysis and actionable intelligenceCollaborated with cross-functional teams• Engineering Automation for Automotive Industry:Designed a Salesforce system for Engineering Automation to optimize extrusion scenarios, encompassing Machining Process Management and Production Insight. (ETEM GESTAMP)• Customer PortalCrafted a multilingual customer portal on Salesforce, enhancing customer experience with real-time order tracking and seamless communication channels.(ETEM GREECE - ETEM BULGARIA)• Survey Management SystemDeveloped and executed a comprehensive survey management system on Salesforce and GetFeedback, improving data collection and analysis capabilities.(HALCOR - GENECOS FRANCE)• Quality Management System Implementation:Established robust QMS solutions on Salesforce, ensuring compliance and quality control with CAPA protocols. (HALCOR - SOFIAMED)• Product Development and Innovation:Led the design and implementation of new products and services using Salesforce technology, meeting market demands and innovation.• Tracking the Bidding Process of Architect Construction Projects:• Quotation Management for Automotive and Cable Industries:• Campaign Management• Document Generation:• System Integration with SAP, SharePoint, and Web services

Piraeus Bank's "Yellows" loyalty program harnesses Oracle Loyalty System, Oracle Business Intelligence, and targeted marketing campaigns to deliver exceptional customer experiences and rewards. Through Oracle Loyalty System, customers earn points for their banking activities, redeemable for a variety of rewards. Oracle Business Intelligence provides insightful analytics, enabling the bank to understand customer behavior and preferences better.The program features personalized marketing campaigns powered by Oracle's capabilities, ensuring relevant communication and offers tailored to each customer segment. Leveraging Oracle's marketing tools, Piraeus Bank delivers targeted promotions, exclusive deals, and tailored messages across various channels, enhancing engagement and loyalty.The Yellows program stands out for its seamless integration of Oracle technologies, offering customers a compelling and rewarding banking experience while providing the bank with valuable insights for strategic decision-making. With Oracle's robust infrastructure, Piraeus Bank ensures the program's efficiency, scalability, and security, fostering long-term customer relationships and driving business growth.

Athens, Greece

The Salesforce solution for the Freight Forwarding industry optimizes operations and enhances user experience through various features and integrations:Opportunity/Quote Management: Custom objects and automated processes streamline conversions.Real-time Email Notifications: Configured workflows provide global email alerts for status updates.Ocean Freight Rates Integration: API integration offers real-time updates on rates, automating quote adjustments.Email Marketing Campaigns: Salesforce Marketing Cloud integration enables personalized campaigns.

Olympic Air - Aegean Airlines,Created and launched a Salesforce customer service prototype for Olympic Air - Aegean Airlines, plus designed four innovative loyalty programs recognized at Oracle OpenWorld 2010.EurobankManaged the deployment of Siebel Marketing and Contact Center solutions for Eurobank, significantly improving services for Personal Banking and e-banking customers..VodafoneDesigned and implemented a full-scale Business Intelligence solution for Vodafone, enhancing decision-making and analytics in Marketing, Sales, and Customer Service.

Rome Area, Italy

Strategic Leadership: Led the company's CRM strategy, ensuring timely, quality, and budget-compliant implementation of global CRM projects, fostering high customer satisfaction.Project Management: Facilitated strategic and project planning, resource allocation, cost and time estimation, risk analysis, and requirement gathering and analysis, ensuring alignment with organizational goals.CRM Solution Deployment: Successfully deployed a centralized CRM solution based on Siebel pharma across 25 countries with 1400 users, supporting seven languages, demonstrating proficiency in managing complex, multilingual environments.Thought Leadership: Provided thought leadership in designing, developing, and deploying CRM systems, ensuring alignment with industry best practices and organizational objectives.Development and Deployment: Directed the development of Siebel Call Center and Siebel pharma in Japan, including implementing a business intelligence solution based on the IBM Cognos platform and a handheld solution for the sales force.Vendor Management: Conducted SWOT analysis to select appropriate vendors, managed external resources, finalized deals, and monitored implementation within authorized budgets, ensuring cost and time efficiency.Full Lifecycle Management: Managed the full lifecycle of CRM system development, including design, development, implementation, and supervision of the development team to ensure project delivery.Stakeholder Management: Built long-term relationships with stakeholders, providing accurate reporting and information on ongoing projects and initiatives, fostering trust and collaboration.Integration and Training: Oversaw the integration between Cognos Data warehouse system and CRM system, providing technical training and staff mentoring to local country trainers and end-users.

London, United Kingdom

London, United Kingdom

Watford, United Kingdom

London, United Kingdom

London, United Kingdom

Mba, Business

B.Sc, Information Technology