Dimitris Pappas

Dimitris Pappas Email and Phone Number

Digital Product Owner @ OPAP
Greece
Dimitris Pappas's Location
Greece, Greece
About Dimitris Pappas

๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐—ฃ๐—ฟ๐—ผ๐˜ƒ๐—ฒ๐—ป ๐—ง๐—ฟ๐—ฎ๐—ฐ๐—ธ ๐—ฅ๐—ฒ๐—ฐ๐—ผ๐—ฟ๐—ฑ ๐—ถ๐—ป ๐——๐—ฟ๐—ถ๐˜ƒ๐—ถ๐—ป๐—ด ๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—˜๐˜…๐—ฐ๐—ฒ๐—น๐—น๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—œ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ๐˜๐—ถ๐—ผ๐—ปWith 16+ years of work experience, I have a proven ability to manage complex ๐Ÿ…ฟ๐Ÿ†๐Ÿ…พ๐Ÿ…น๐Ÿ…ด๐Ÿ…ฒ๐Ÿ†ƒ๐Ÿ†‚ and ๐Ÿ…ฟ๐Ÿ†๐Ÿ…พ๐Ÿ…ณ๐Ÿ†„๐Ÿ…ฒ๐Ÿ†ƒ๐Ÿ†‚ from inception to completion, ensuring their functionality and alignment with business objectives. My expertise lies in:โ€ข ๐™‹๐™ง๐™ค๐™™๐™ช๐™˜๐™ฉ ๐™ˆ๐™–๐™ฃ๐™–๐™œ๐™š๐™ข๐™š๐™ฃ๐™ฉ: Leading cross-functional teams to deliver innovative solutions that meet customer needs and drive business growth.โ€ข ๐™๐™š๐™–๐™ข ๐™‡๐™š๐™–๐™™๐™š๐™ง๐™จ๐™๐™ž๐™ฅ: Developing and mentoring high-performing teams, fostering a collaborative and results-oriented culture.โ€ข ๐™‹๐™ง๐™ค๐™˜๐™š๐™จ๐™จ ๐™Š๐™ฅ๐™ฉ๐™ž๐™ข๐™ž๐™ฏ๐™–๐™ฉ๐™ž๐™ค๐™ฃ: Streamlining operations through the implementation of automation tools and best practices, resulting in significant cost savings and increased efficiency.โ€ข ๐™Ž๐™ฉ๐™–๐™ ๐™š๐™๐™ค๐™ก๐™™๐™š๐™ง ๐™ˆ๐™–๐™ฃ๐™–๐™œ๐™š๐™ข๐™š๐™ฃ๐™ฉ: Building strong relationships with stakeholders to gather requirements, align expectations, and ensure project success.The highlights and key ๐Ÿ”‘ achievements of my current role include:โ€ข Successfully managed 30+ integration projects, including CRM, internal management system, and SAP to automate and streamline processesโ€ข Developed and implemented automation tools, ๐–˜๐–™๐–—๐–Š๐–†๐–’๐–‘๐–Ž๐–“๐–Ž๐–“๐–Œ ๐–•๐–—๐–”๐–ˆ๐–Š๐–˜๐–˜๐–Š๐–˜ for 200+ employees โ€ข Collaborated with 6+ teams to improve product operations and support new feature development.โ€ข Reduced software costs by over 30% through effective tool utilization and adaptation.My strong technical ๐Ÿ”ง background and ability to translate complex technical concepts into actionable plans make me a valuable asset to any organization. I am passionate about driving innovation and delivering exceptional results.

Dimitris Pappas's Current Company Details
OPAP

Opap

View
Digital Product Owner
Greece
Website:
opap.gr
Employees:
1921
Dimitris Pappas Work Experience Details
  • Opap
    Digital Product Owner
    Opap
    Greece
  • Desquared
    Product Manager
    Desquared Jul 2021 - Present
    Athens, Attiki, Greece
    โ€ข Manage projects and products from inception to completion, ensuring their functionalityโ€ข Lead the Level 2 Support Team (5 individuals) and 3+ Developersโ€ข Gather requirements from stakeholders, assess product needs, and create user stories to develop tailored solutions and optimize operationsโ€ข Set team and individual goals aligned with Key Performance Indicators (KPIs)โ€ข Develop, oversee, and optimize tools and automation to streamline processes for 200+ employees, including CRM, ticketing system, contract management system (CMS), email marketing tools, IVR, and chat operationsโ€ข Collaborate daily with 6+ teams to improve product operations and support new product featuresโ€ข Manage the backlog to prioritize new feature development and enhancementsโ€ข Oversee 30+ integration projects with CRM, internal management system, and SAP to automate and streamline processesโ€ข Reduce software costs by over 30% by adapting existing tools to current requirementsโ€ข Attend weekly meetings to review project status, providing reports on project impact and potential issuesโ€ข Conduct data and business analysis, and manage budgets
  • Desquared
    Crm Developer
    Desquared Dec 2020 - Jul 2021
    Athens, Attiki, Greece
    โ€ข Gathered requirements from stakeholders and product needs to develop optimized solutionsโ€ข Developed training guides for 7+ teams consisting of 20+ individuals, to onboard them on new featuresโ€ข Created business flows and developed a CRM system to automate procedures, provide solutions, and streamline operationsโ€ข Collaborated with multiple development teams across different products and participated in 100+ projects, providing customized solutions
  • Ote Group Of Companies (Hto)
    Field Technician
    Ote Group Of Companies (Hto) Mar 2014 - Dec 2020
    Athens, Greece
    โ€ข Successfully completed technical tasks and provided comprehensive on-site support to guarantee the optimal performance of the telecommunications infrastructureโ€ข Proactively performed routine maintenance and troubleshooting procedures, significantly enhancing the network's reliability and operational efficiencyโ€ข Actively participated in cross-functional team efforts to successfully implement system upgrades and optimize network performance
  • Restaurants - Companies
    Food And Beverage Service - Sales Advisor
    Restaurants - Companies 2001 - 2010
    Athens, Attiki, Greece
    Held various positions in cafรฉs, restaurants, and other companies.
  • Prolink Data
    It Support Specialist
    Prolink Data Jan 2008 - Jul 2009
    Athens, Attiki, Greece
    โ€ข Provided technical support for hardware, network, and software issues across multiple customer accountsโ€ข Performed routine maintenance and troubleshooting to optimize client IT system performanceโ€ข Worked collaboratively with team members to enhance client satisfaction and streamline operations

Dimitris Pappas Education Details

Frequently Asked Questions about Dimitris Pappas

What company does Dimitris Pappas work for?

Dimitris Pappas works for Opap

What is Dimitris Pappas's role at the current company?

Dimitris Pappas's current role is Digital Product Owner.

What schools did Dimitris Pappas attend?

Dimitris Pappas attended The University Of Sheffield, University Of Greenwich.

Who are Dimitris Pappas's colleagues?

Dimitris Pappas's colleagues are Christopher Galazoulas, Jimmy Sb, Kostas Mexias, Panagiotis Moraitis, Thanasis Bakalakos, Michail Athanasiadis, Christos Startsos.

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