๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ ๐๐ถ๐๐ต ๐ฎ ๐ฃ๐ฟ๐ผ๐๐ฒ๐ป ๐ง๐ฟ๐ฎ๐ฐ๐ธ ๐ฅ๐ฒ๐ฐ๐ผ๐ฟ๐ฑ ๐ถ๐ป ๐๐ฟ๐ถ๐๐ถ๐ป๐ด ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ ๐ฐ๐ฒ๐น๐น๐ฒ๐ป๐ฐ๐ฒ ๐ฎ๐ป๐ฑ ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ปWith 16+ years of work experience, I have a proven ability to manage complex ๐ ฟ๐๐ พ๐ น๐ ด๐ ฒ๐๐ and ๐ ฟ๐๐ พ๐ ณ๐๐ ฒ๐๐ from inception to completion, ensuring their functionality and alignment with business objectives. My expertise lies in:โข ๐๐ง๐ค๐๐ช๐๐ฉ ๐๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ: Leading cross-functional teams to deliver innovative solutions that meet customer needs and drive business growth.โข ๐๐๐๐ข ๐๐๐๐๐๐ง๐จ๐๐๐ฅ: Developing and mentoring high-performing teams, fostering a collaborative and results-oriented culture.โข ๐๐ง๐ค๐๐๐จ๐จ ๐๐ฅ๐ฉ๐๐ข๐๐ฏ๐๐ฉ๐๐ค๐ฃ: Streamlining operations through the implementation of automation tools and best practices, resulting in significant cost savings and increased efficiency.โข ๐๐ฉ๐๐ ๐๐๐ค๐ก๐๐๐ง ๐๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ: Building strong relationships with stakeholders to gather requirements, align expectations, and ensure project success.The highlights and key ๐ achievements of my current role include:โข Successfully managed 30+ integration projects, including CRM, internal management system, and SAP to automate and streamline processesโข Developed and implemented automation tools, ๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ for 200+ employees โข Collaborated with 6+ teams to improve product operations and support new feature development.โข Reduced software costs by over 30% through effective tool utilization and adaptation.My strong technical ๐ง background and ability to translate complex technical concepts into actionable plans make me a valuable asset to any organization. I am passionate about driving innovation and delivering exceptional results.
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Digital Product OwnerOpapGreece -
Product ManagerDesquared Jul 2021 - PresentAthens, Attiki, Greeceโข Manage projects and products from inception to completion, ensuring their functionalityโข Lead the Level 2 Support Team (5 individuals) and 3+ Developersโข Gather requirements from stakeholders, assess product needs, and create user stories to develop tailored solutions and optimize operationsโข Set team and individual goals aligned with Key Performance Indicators (KPIs)โข Develop, oversee, and optimize tools and automation to streamline processes for 200+ employees, including CRM, ticketing system, contract management system (CMS), email marketing tools, IVR, and chat operationsโข Collaborate daily with 6+ teams to improve product operations and support new product featuresโข Manage the backlog to prioritize new feature development and enhancementsโข Oversee 30+ integration projects with CRM, internal management system, and SAP to automate and streamline processesโข Reduce software costs by over 30% by adapting existing tools to current requirementsโข Attend weekly meetings to review project status, providing reports on project impact and potential issuesโข Conduct data and business analysis, and manage budgets -
Crm DeveloperDesquared Dec 2020 - Jul 2021Athens, Attiki, Greeceโข Gathered requirements from stakeholders and product needs to develop optimized solutionsโข Developed training guides for 7+ teams consisting of 20+ individuals, to onboard them on new featuresโข Created business flows and developed a CRM system to automate procedures, provide solutions, and streamline operationsโข Collaborated with multiple development teams across different products and participated in 100+ projects, providing customized solutions -
Field TechnicianOte Group Of Companies (Hto) Mar 2014 - Dec 2020Athens, Greeceโข Successfully completed technical tasks and provided comprehensive on-site support to guarantee the optimal performance of the telecommunications infrastructureโข Proactively performed routine maintenance and troubleshooting procedures, significantly enhancing the network's reliability and operational efficiencyโข Actively participated in cross-functional team efforts to successfully implement system upgrades and optimize network performance -
Food And Beverage Service - Sales AdvisorRestaurants - Companies 2001 - 2010Athens, Attiki, GreeceHeld various positions in cafรฉs, restaurants, and other companies.
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It Support SpecialistProlink Data Jan 2008 - Jul 2009Athens, Attiki, Greeceโข Provided technical support for hardware, network, and software issues across multiple customer accountsโข Performed routine maintenance and troubleshooting to optimize client IT system performanceโข Worked collaboratively with team members to enhance client satisfaction and streamline operations
Dimitris Pappas Education Details
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Software Development -
Computer Networking
Frequently Asked Questions about Dimitris Pappas
What company does Dimitris Pappas work for?
Dimitris Pappas works for Opap
What is Dimitris Pappas's role at the current company?
Dimitris Pappas's current role is Digital Product Owner.
What schools did Dimitris Pappas attend?
Dimitris Pappas attended The University Of Sheffield, University Of Greenwich.
Who are Dimitris Pappas's colleagues?
Dimitris Pappas's colleagues are Christopher Galazoulas, Jimmy Sb, Kostas Mexias, Panagiotis Moraitis, Thanasis Bakalakos, Michail Athanasiadis, Christos Startsos.
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Dimitris Pappas
Business Analyst | Human Capital Management - Hr Transformation | Deloitte | Bsc Accounting And Finance | Project Future FinalistThessaloniki -
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