Dimitris Soulios Email & Phone Number

Greece

Agia Paraskevi, Attiki, Greece

In my role as a Technical Support Engineer at ERT, I provide comprehensive IT support for hardware and software issues across various departments. I manage the Microsoft 365 platform, overseeing user account provisioning and security settings, while also administering Active Directory for identity management. I am responsible for monitoring network processes to ensure optimal performance and documenting technical knowledge for reference.

Athens, Attiki, Greece

As a Ramp Services Agent, I was responsible for the efficient loading and unloading of luggage and cargo from aircraft at Athens International Airport. I operated various ground handling equipment to ensure timely turnaround of flights while adhering to safety protocols and quality standards. My role required strong teamwork and communication skills to coordinate effectively with flight crews and ground staff, ensuring a seamless travel experience for passengers.

Néo Fáliro, Piraeus, Attiki, Greece

As a Personal Customer Service Consultant, I provided dedicated service to a select group of residential customers. My responsibilities included promoting marketing campaigns and exclusive promotions while ensuring high levels of customer satisfaction. I addressed customer inquiries and tailored solutions to meet their needs, enhancing their overall experience with Vodafone.

Athens, Attiki, Greece

As a Customer Service Specialist in the Call Center at Cosmote E-value, I was responsible for delivering exceptional service to residential customers. My role involved handling inbound and outbound calls to address inquiries, promote products and services, and assist with account renewals. I consistently exceeded monthly sales and call quotas, which led to multiple promotions within the department. My focus on building strong customer relationships and understanding their needs allowed me to propose effective solutions, resulting in improved customer satisfaction and retention.

Athens, Attiki, Greece

At Vodafone, I served as a Customer Retention Specialist, where I negotiated with customers looking to cancel their mobile and fixed phone services. My role involved actively listening to their concerns, proposing tailored solutions, and presenting alternative offers.

Néa Ionía, Attiki, Greece

As a Software Tester Intern at Eurobank, I conducted unit, integration, and control flow testing on housing loan software applications. My role involved identifying and documenting defects, collaborating with the development team to implement fixes, and ensuring the functionality and reliability of the software.