Dimitris Sternaras Email and Phone Number
leiden, south holland, netherlands
Dimitris Sternaras's Location
Diemen, North Holland, Netherlands, Netherlands
Dimitris Sternaras's Contact Details
Dimitris Sternaras work email
- Valid
- Valid
Dimitris Sternaras personal email
n/a
About Dimitris Sternaras
- Team player, enthusiastic, with a great sense of time management, well adapted to new environments, searching for new challenges, and new areas for growth.- Experience in support and customer care with a focus on Enterprise and SaaS companies. Always proactive and able to use all the necessary tools to troubleshoot and bring a result.- I thrive by interacting and working in a diverse environment. Always open to innovative processes, meet new people, and learn something new every day.
Dimitris Sternaras's Current Company Details
Channelengine
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Implementation Specialist @ChannelEngine
leiden, south holland, netherlands
- Website:
- channelengine.com
- Employees:
- 46
Dimitris Sternaras Work Experience Details
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Implementation SpecialistChannelengine Apr 2022 - PresentLeiden, South Holland, Netherlands- Supervising the onboarding process,- Coach and train the client in setting up their account,- Keeping a close eye on whether everything runs smoothly.- Assisting customers with questions regarding the use of ChannelEngine,- Proactively providing your input in order to realize improvements to the ChannelEngine product.- Organize and be part of projects.
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Technical Customer Support SpecialistRevinate Sep 2021 - Feb 2022Amsterdam, North Holland, Netherlands- Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders. This involves extensive research and troubleshooting, thinking creatively on how to investigate the root cause of an issue and documenting issues to be escalated internally. - Access and share software updates, knowledge bases, and FAQs to aid in problem resolution.- Extensively research and document technical customer issues and clearly communicate to the larger organization- Collaborate with global Customer Support team members to properly manage customer inquiries and escalate when appropriate- Serve as liaison between Engineering, Product and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses and resolved issues- Present new features/enhancements and bugs to the broader CS Team in EMEA- Provide training to customers as required -
Senior Travel Experience AgentTripactions Jan 2019 - Jan 2021Amsterdam Area, Netherlands- Successfully assisting 30+ Enterprise clients per day on any form of requests related to app or travel issues.- Resolved complex cases for Enterprise accounts like: flight cancellation for a group travel of more than 15 people at a time.- Provide clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations.- Being part of the Residency Product team: Liaison between the Product team and Support team, by collecting data and feedback from customers to close the loop on potential app issues.Identify bugs, test, reproduce, report, and work with the Escalation and Product team to resolve them.- Ensure optimum customer service capabilities through the effective use of chat, email, phone systems, and positive telephone service techniques.- Using Zendesk, Salesforce, Intercom, Jira and Trello as external/internal communication, for projects and other functions. -
Partner Support Executive B2BConcentrix Jun 2018 - Sep 2018Amsterdam Area, Netherlands- Pro-active coaching of Hotel employees on administrative systems to optimize and improve performance.- Support accommodations by handling a variety of inquiries- Use different channels of communication with accommodations via phone, email, internal tools- Served as the main point of contact and intermediate between the accommodations and our Customer Service team ensuring correct and speedy issues resolution. -
Sales ConsultantCreative Point Jan 2018 - Jun 2018Amsterdam Area, Netherlands- Brought in 50 new leads and customers in less than 1 month.- Reply and arrange requests via phone, email, social media and market places- Responsible for making all necessary arrangements for upcoming new events.(E.g. connecting with different vendors, securing the event space, arranging financial paperwork and payments)- Hosting events and provide all the necessary information for the space. -
Fraud AnalystExpedia, Inc. May 2017 - Dec 2017Amsterdam Area, Netherlands-Worked as a Fraud Analyst and I was monitoring numerous real-time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio. - Determined if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled.- Also communicated with customers, banks, and suppliers via multiple channels (phone, email, fax) and I managed incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers and resolved all issues within established service-level agreements. - Kept established standards for customer service, and resolved minor issues with little or no supervision and also escalated complex issues as necessary. -
Senior Customer Service ExecutiveBooking.Com May 2016 - Nov 2016Amsterdam Area, Netherlands- Act as an intermediary between the customers and accommodations by handling a variety of inquiries- Liaise between the guest and accommodations- Handling special requests and complaints by phone and e-mails -
Account ManagerPriceline Booking.Com Hellas Epe Dec 2013 - Apr 2016Heraklion-Crete- Promote the Booking.com BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country- Responsible for area coverage- Inform hotels and advise on allotment, availability and supply- Providing hotels with information and advice by mail and email, including follow-ups
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Junior Account ManagerBooking.Com May 2013 - Dec 2013Heraklion Crete- Promote the Booking.com BV brand name and its online reservation services to hotels- Inform hotels and advise on allotment, availability and supplyAccompany and train hotels on how to use Booking.com’s extranet and rates & availability systemSupport hotels with regards to Booking.com’s systemOrganize and coordinate Tourist Trade Fair visits to liaise with hotelsCheck statistics in the control room and follow up.
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Reception-Guest RelationsElounda S.A. Hotels & Resorts May 2012 - Oct 2012Elounda-Crete- Check in/check out- Welcome guests and escorting them to their room- Handle guests payments- Handle guests requests and complaints -
Reception-Night Audit -ReservationsEconomou Hotels Nov 2010 - Jul 2011Heraklion-Crete- Check in/check out- Welcome guests and escorting them to their room- Handle guests payments- Handle guests requests and complaints-Night autidor -
Guest Relations Department-Room Allocation-ReceptionCandia Maris Resort & Spa Crete May 2007 - Oct 2009Heraklion-Crete- Check in/check out- Welcome guests and escorting them to their room- Handle guests payments- Handle guests requests and complaints-Night autidor- In charge of Guest relations -
Reception -Night Audit -ReservationsLato Boutique Hotel Oct 2007 - Apr 2008Heraklion-Crete- Check in/check out- Welcome guests and escorting them to their room- Handle guests payments- Handle guests requests and complaints-Night autidor -
Reception - Night AuditBlue Palace, A Luxury Collection Resort And Spa Apr 2005 - Oct 2007Agios Nikolaos-Crete- Check in/check out- Welcome guests and escorting them to their room- Handle guests payments- Handle guests requests and complaints-Night autidor -
Reception-Night AuditBluegr Hotels And Resorts May 2003 - Oct 2004Agios Nikolaos-Crete- Check in/check out- Welcome guests and escorting them to their room- Handle guests payments- Handle guests requests and complaints-Night autidor -
Reception- Night AuditVita Hotels S.A. May 2002 - Oct 2002Kokkini Khani-Crete- Check in/check out- Handle guests payments- Handle guests requests and complaints-Night autidor
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Front DeskAquila Hotels & Resorts Jul 2000 - Nov 2000Heraklion-Crete5 Months Practice -
Reception-Restaurant-TableauEri Beach & Village Jul 1999 - Oct 1999Hersonnisos-Crete4 Months Practice
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Restaurant -TableauChc Athina Palace Resort & Spa Jul 1998 - Oct 1998Heraklion-Crete4 Months Practice
Dimitris Sternaras Skills
Customer Service
Customer Satisfaction
Communication
Teamwork
Hospitality Industry
Account Management
Customer Relations
Tourism
Customer Relationship Management
Hospitality Management
English
Online Travel
Hotel Booking
Microsoft Office
Sales
Microsoft Excel
Organization Skills
Constructive Feedback
Administrative Assistance
Microsoft Word
Public Speaking
Customer Support
Customer Experience
Microsoft Powerpoint
Sql
Facebook
Twitter
Client Relations
Time Management
Personal Branding
Training
Business Partner Support
Acquisitions
Online Marketing
Sales Management
Negotiation
Personal Development
Partner Management
Life Skills
Linkedin
Team Mentoring
Coaching
Business To Business
Business Travel
Travel Arrangements
Cold Calling
Research
Onboarding
Online Research
Problem Solving
Receptionist Duties
Telephone Reception
Receptions
Teacher Training
Hotel Management
Front Office
Revenue Analysis
Social Media
Marketing Strategy
Micros
Pre Opening
Computer Security
Network Security
Dimitris Sternaras Education Details
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Tourism And Travel Services Management -
Telf Courses Cefrificate Via Via LinguaTeaching English As Foreign Language -
Advanced School Of Tourism Education (A.S.T.E.)Bachelor'S Degree In Tourism And Hospitality Management, 7/10
Frequently Asked Questions about Dimitris Sternaras
What company does Dimitris Sternaras work for?
Dimitris Sternaras works for Channelengine
What is Dimitris Sternaras's role at the current company?
Dimitris Sternaras's current role is Implementation Specialist @ChannelEngine.
What is Dimitris Sternaras's email address?
Dimitris Sternaras's email address is di****@****ing.com
What schools did Dimitris Sternaras attend?
Dimitris Sternaras attended Technological Educational Institute Of Crete, Telf Courses Cefrificate Via Via Lingua, Advanced School Of Tourism Education (A.s.t.e.).
What skills is Dimitris Sternaras known for?
Dimitris Sternaras has skills like Customer Service, Customer Satisfaction, Communication, Teamwork, Hospitality Industry, Account Management, Customer Relations, Tourism, Customer Relationship Management, Hospitality Management, English, Online Travel.
Who are Dimitris Sternaras's colleagues?
Dimitris Sternaras's colleagues are Harikiran K., Robin Smit, Ádám Kristóf, Nick Van De Hulsbeek, Yurim Kim, Masoud Kazemizadeh, Niels Rengelink.
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