Experienced Senior Technician with a passion for elevating technical excellence and delivering exceptional customer support. With a proven track record of fostering team growth, I've mentored a dynamic group of 17 Miele Field Service Technicians to surpass service benchmarks, boost customer satisfaction, and achieve impressive KPI targets.My journey in the field has equipped me with versatile skills, from efficiently managing van stock and conducting daily operations to providing comprehensive technical training. I take pride in my ability to resolve customer issues, turning negative experiences into lasting positive impressions through effective communication.Beyond my role, I actively contribute to informative and inspiring team meetings and proactively identify opportunities for operational improvement. With a commitment to excellence, I've significantly improved team performance by enhancing First Time Fix rates and reducing Reschedule RatesThroughout my career, I've honed my expertise across various brands, specializing in Miele, BSH, ELECTROLUX, AEG, ZANUSSI, and more. This journey has been defined by continuous learning and growth, attending technical seminars and staying current with English technical resources.As a dedicated Brand Ambassador and technical specialist, I am passionate about delivering top-tier service, cultivating strong customer relationships, and exceeding expectations. Let's connect to explore how my skills and experience can contribute to your team's success.đđđđđđđđđ:âș Proficient in White Goods and related industries with excellent technical skills.âș Skilled mentor and coach, driving team growth.âș Strong communicator with exceptional interpersonal skills.âș Effective motivator, open to feedback, and adept at problem-solving.âș Active listener, whether engaging with team members or customers.đđđđđđđ đđđ
đ:âïž dimitriosbaltzis@yahoo.grđ± +306978975255, +447511489445
