Dimitris Patsavos Email & Phone Number

Athens, Attiki, Greece

DescriptionDevelop Huawei footprint in Operators channel for all products (Smartphone, Laptop, Wearable, TWS, IOT, etc.) following the appropriate business plans and sales strategies ;Key Points▪ End to end Sales Management in Operators market;▪ Sales forecasts and sales reports process standardization;▪ Teams Performance maximization to achieve annual sales KPIs on revenue, Sell Out and profit;▪ Relations management with all Key Accounts in Operators Channel;▪ Competition and market monitoring;▪ Leading the quarterly and the annual business reviews and plan with customers;▪ Managing and supervising sales process from presales, product tests up to final sales;

In short:Set goals and sales strategies for each customer, monitor customers and build trust with them to reach sales goals based on cooperation and trust.Also expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Key Points 1. [Sales target management by channel] Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners). 2. [Sales strategy setting by channel] Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products. 3. [Partners' network expansion & monitoring] Participate in the building of trust with channel accounts, expansion of current partners' network and creation of a foundation for continued revenue growth. 4. [Sales execution & GTM planning] Carry out sales, creating tailor-made solutions that meet the specific needs of each vertical market, on cooperation with channel accounts.

Greece

In short:Sustain and nurture solid relationships with key clients through understanding of their needs and requirements.Also utilize company resources to develop and implement strategic solutions to achieve key clients’ long-term goalsKey Points 1. [Sales target management by channel] Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners). 2. [Sales strategy setting by channel] Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products. 3. [Partners' network expansion & monitoring] Participate in the building of trust with channel accounts, expansion of current partners' network and creation of a foundation for continued revenue growth. 4. [Sales execution & GTM planning] Carry out sales, creating tailor-made solutions that meet the specific needs of each vertical market, on cooperation with channel accounts.

Greece

Key tasks and responsibilities 1. Design the GTM customer service strategy, partners’ mgt and ensure maintenance of brand identity and consistency 2. Preparation of Annual CX strategy, including customer’s journey optimization activities and NPS improvement 3. Call Quality analysis and process optimization in regards to Happy calls and Dissatisfied customer care program 4. Analysis of Customer experience metrics(CSI) with focus on customer satisfaction levels 5. Managing a top performing, nationally recognized network of 250 partners in Greece and Cyprus 6. Set the standards for impeccable customer service; trained all staff to excel in customer treatment 7. Maximize customer experience within store environment by addressing design and shop-ability based on customer insights and understanding of segment perceptions, habits and barriers to purchase 8. Conduct quarterly empathy trainings to front desk receptionists and Galaxy consultants 9. Align merchandising team members to ensure effective execution and customer relevance 10. Planning, budgeting and executing annual plans including negotiations with partners 11. Design and implementation of the ASC evaluation program and ASC incentive & penalty scheme 12. Maintain working relationships with internal stakeholders (Brand/Legal/Finance) 13. Close cooperation with EHQ & HQ 14. Coordinating multiple outside vendors, bidding business through RFP process when necessary, including the brief of the agencies, evaluation of offers, selection of the vendors and tracking of execution according to pl

Executive Mba, 8.6

7,4, Business Administration And Management, General