Energetic, enthusiastic, motivated, creative, compassionate, driven, and determined is just a snapshot to visualizing Dimitri Williams. A self taught photographer who sees everything through a different lens that only leaves others in awe of the new creations. From family photos, building modeling portfolios, weddings, or completing some of my own personal creative projects...the level of service remains the same. Check out my website to view a small sample of my work.www.dimitriphotos.com

•Architect Azure infrastructure solutions for new projects that provided both security andreliability.•Built and maintained CI/CD pipelines for application deployments and releases.•Administered Azure DevOps users and security.•Automated daily task using PowerShell, json templates and VSTS.• Developed, implemented and maintained Azure App Services and Gateways.• Developed, implemented and maintained Azure automation deployments for vendorimplementations.•Facilitated and coordinated release management of application deployments and releasewith QA/DevOps teams.•Administered third-party applications.•Implemented redundancy for third party hosted applications.•Configured network security groups specked to best practices and to minimize potential compromise.•Automated creation of Active directory organizational units, groups, users and assignments.•Implemented monitoring and alerting for key systems and applications.•Create documentation that provides guidelines, policies and procedures.

Microsoft Azure (ARM)/(Classic) & Rackspace :• Azure Cost Analysis / Spend forecasting utilizing Cloudyn• Develop PowerShell scripts to maintain the environment to leave on a minimal viable set of server to reduce monthly system costs• Reduce backend storage costs for SQL databases by ensuring long term backups were moved to RA-GRS Cold Storage. Leveraging PowerShell scripts ensured that backups were pruned to 31 days as outlined in our SLA.• DevOps approach to building entire environments and automating server installs utilizing Studio 2017 / JSON / PowerShell with DSC (Desired State Configuration)• Built out entire vNet/Subnets/Server Configurations and deployed into Test/Dev/Prod environments via Automation• Deploy Load Balancers / WAF's (Web Application Firewalls) in front of critical infrastructure to ensure high availability and to minimize external hacking presence• Utilize Azure OMS / Service Maps to ensure all communication was kept to only the ports needed• Rewrote PowerShell Scripts for monthly billing that ran against multiple SQL Servers/File Servers • Moved multi-terabyte SQL database to Azure - SQL Server 2016• Utilized AzCopy and Microsoft Azure Storage Explorer to move large files to / from Azure• Streamline server changes / updates via PowerShell DSC / JSON• Design and implement highly available (HA) and disaster recovery (DR) solutions in Azure• Provide Enterprise Server support for over 200+ virtual machines in a cloud environment• Deploy 2016 RDS Farm with Storage Spaces• Administer Windows Server 2012 terminal servers with high availability• Administer Windows Server 2012 R2 Active Directory Environment• Migrate virtual servers from RackSpace to Microsoft Azure• Install Windows Update/Patches, Software and Performed Diagnostics on 200+ servers per month during weekends and over nights via WSUS / OMS Automated• Create documentation that provides guidelines, policies and procedures.

• Provided onsite technical assistance to customers. • Led deployments of our new products to both Hosted and Non-hosted customers. • Issue escalation point for teams to find resolutions. • Coordinated, scheduled and facilitated team meetings.• Documented and delivered annual reviews, performance appraisals, and provided career counseling and growth.• Crisis management point of contact for all escalated customer issues and projects, especially where customer satisfaction is at risk and special attention is needed to bring resolution. • Enforced Standard Operating procedures as identified by department and the company.• Evaluate and create process improvements related to the upgrade process and procedures. • Managed the FNF direct support team as well as the FNF technical support analyst and ensured that we were constantly providing the highest level of support possible to one of our largest customers. • Led SoftPro Classic and SoftPro Select to several large FNF operations, both remotely and on-site.• Assisted the customer in planning and executing system updates at regularly scheduled intervals and afterhours / weekends as necessary.• Monitor call flow to assure prompt response from the support team members.• Interview and trained new support analysts and ensure successful adjustment to the FNF fast-paced environment.• Absorbed additional responsibility of managing the Hosted Solution, Backup services and the Internal Select configuration process. • Mentor and counseling members of the support team as well as challenging personnel situations through mediation and follow-up.• Recognized by my peers worthy of accepting the Drive for Pride Award in September 2010.

• Provide training and mentoring to fellow colleagues.• Coordinate and schedule SoftPro product installation, upgrades and migrations.• Document day-to-day processes and procedures and placed them in the Vault.• Provide onsite and internal training.• Provide onsite deployment to vendors to ensure compliance with our software.• Coordinate and schedule SoftPro product deployment in collaboration with SoftPro Implementation Specialists.• Provide Technical consultation to SoftPro customers.• Coordinate with various team members to setup and deploy a wide range of application components.• Install and configure all remote or on-site SoftPro products for multiple customers.• Provide In-house technical consultation on product development to R&D department. • Assisted R&D with Software QA testing.• Increasing knowledge of current and emerging computing technologies.• Report software issues encountered during implementation or configuration to R&D.• Implemented procedures to make workflow more efficient.• Execute various SQL scripts to gather and/or correct SQL data discrepancies.• Facilitated first round interviews for potential candidates. • Documented each call and its resolution thoroughly and accurately.• Monitor / maintain call quality and accuracy of Support notes and documentation of all analysts.• Provided escalation assistance between the Client Solutions department and CSI and ensured that the customer was kept aware of the progress until final resolution.

• Provided Technical consultation to prospective SoftPro customers.• Coordinated and scheduled SoftPro product deployment in collaboration with SoftPro Implementation Specialists.• Responsible for ensuring the integrity of the customer’s data during installation, upgrades, and migrations.• Installed and configured all remote or on-site SoftPro products. • Provided basic SoftPro product overviews to customers.• Documented each call and its resolution thoroughly and accurately.• Assisted R&D with Software QA testing.• Reported software issues encountered during implementation or configuration to R&D.• Contributed to the SoftPro Knowledge Base.• Increased knowledge of basic networking concepts.

• Managed and provided telephone training support to SoftPro customers through Webinar sessions.• Coordinated and scheduled SoftPro product installation, upgrades and migrations.• Provided onsite support and implementation of SoftPro.• Provided Technical consultation to prospective customers.• Documented each call and its resolution thoroughly and accurately.

• Performed new installations, migrations and upgrades of SoftPro.• Provided support via phone and remote software for all SoftPro applications and utilities to resolve outstanding issues.• Provided dedicated support to multiple large customers.• Assisted SoftPro customers with various tasks, including but not limited to, HUD/file balancing, reconciliation, coding documents, and troubleshooting printer issues.• Documented each call and its resolution thoroughly and accurately.• Provided a high level of customer service to each customer. • Implemented Microsoft Windows operating system and applications.• Worked with SoftPro software package on many different types of network environments including Terminal Services, Citrix, Peer-to-Peer, and dedicated server setups.• Met all weekly-required stats.

Answered, documented and routed incoming support calls.