• Contacting potential clients to establish rapport and arrange meetings.• Assessing client needs and the company’s ability to meet those needs• Delivering compelling product demonstrations to potential clients, effectively communicating the value proposition and unique selling points of the SaaS product• Pursuing leads and moving them through the sales cycle - from prospecting, through lead qualification, sales presentations, quotes and proposals, to closing the deals and helping with the on-boarding• Maintaining awareness and understanding of all Research Metrics services, ensuring that the full range of services are presented to new and existing clients to maximize sales opportunities.• Developing and nurturing relationships with key customer accounts

• Responding to client inquiries in a timely and professional manner.• Organizing and delivering training sessions to clients’ employees to ensure they fully understand and utilize Research Metrics product features and benefits.• Creating a positive onboarding experience for new clients.• Developing proactive engagement plans to ensure quick and effortless resolution of customer issues and concerns in a timely manner

• Monitoring the sales process and sales KPI's, and verifying that the work is executed with proper work methods, techniques and compliance with the applicable company policies, standards and specifications;• Providing first line response to agents’ questions on department work flow and helping with resolving complex customer cases;• Sharing best practices to help the team increase its overall performance and KPI's by carrying out both individual and group training sessions and workshops;• Providing inputs for improvement on the sales processes by participating in daily and weekly middle-management meetings;• Assisting other departments (Customer Service, Finance, Schedule, Marketing, Service Development, Service Experience, Compliance) by reporting issues and responding to such to/from the respective roles;

• Monitoring the sales process and agents' daily performance;• Accountable for the performance of the sales agents and their daily/weekly/monthly KPI's for the respective service;• Drafting and executing PIP (Personal Improvement Plan) for the agents with low performance and low KPIs (conversion rate, revenue, cross sell rate);

• Handling requests from potential and existing customers as received by phone/email/chat and selling the company's portfolio of services and products over the phone;• Ensuring all customers receive a high level of personal care and attention;• Up-selling and cross-selling in order to maximize sales revenue;• Working with a CRM system, MS Office, Google products;• Leading the sale in every call, obtaining sufficient information about the customers, and converting inquiries into bookings as much as possible by identifying and overcoming objections in order to close sales deals;

• Liaising with the corporate customers of the company by phone and email;• Presenting accommodation options to all customers by phone and email, and negotiating the rates and terms of their reservations;• Proactively chasing sales opportunities with both interested and not interested clients;• Ensuring all clients receive a high level of personal care and attention;• Handling requests from potential and existing clients as received by phone and email;• Managing a high rate of converted clients;• Being in constant communication with the other departments of the company (reservation, lead generation, IT, marketing, finance);

• Liaising with the corporate customers of the company by phone and email;• Presenting accommodation options to all customers by phone and email, and negotiating the rates and terms of their reservations;• Proactively chasing sales opportunities with both interested and not interested clients;• Ensuring all clients receive a high level of personal care and attention;• Handling requests from potential and existing clients as received by phone and email;• Managing a high rate of converted clients;• Being in constant communication with the other departments of the company (reservation, lead generation, IT, marketing, finance);

• Managing the recruitment process life-cycle from the initial new hire request;• Planning and executing recruitment campaigns;• Providing support and advice to hiring managers and assisting with recruitment efforts;• Developing relationships with third party recruitment agencies;• Sending weekly reports to company's Directors pertaining the ongoing recruitment;• Keeping great relations with all employees and providing HR consultation where applicable;

• Handling requests from potential and existing customers as received by phone/email/chat and selling the company's portfolio of services and products over the phone;• Ensuring all customers receive a high level of personal care and attention;• Up-selling and cross-selling in order to maximize sales revenue;• Working with a CRM system, MS Office, Google products;• Leading the sale in every call, obtaining sufficient information about the customers, and converting inquiries into bookings as much as possible by identifying and overcoming objections in order to close sales deals;

• Accurately finding out the customer's needs by listening properly and asking the right questions;• Paying close attention to what the customer is saying to make sure I receive the right message;• Having the ability to meet customers' needs efficiently and solving the customers' problems by having good product or service knowledge, enough information and a positive attitude;