Empresa Gerenciadora de Hoteles.Analisis de locaciones, edilicias, proyectos, interiorismo, factibilidad, remodelaciones, puesta punto, aperturas e implementacion y gestion de procedimientos operativos, servicio al cliente, analisis gestión comercial y contable administrativa.

Julio 2009 – Noviembre 2015Small property of 50 rooms..Responsible for planning and managing the operations of the hotel to achieve guests, employees and owners, satisfaction and quality service.Responsible for short and long term planning and day-to-day operations.Define property standards in terms of service, comfort and quality. Maintain property infrastructure in perfect conditions.Leadership and Team selection for each different hotel area..

New Luxury Business Pre-Opening and product Positioning. Sales Budget, Marketing, Pricing strategies and Sales actions targeted to different business channels. Prospect new clients within the country and regional area. Corporate Global and local deals. Developing relationship with local and international government entities. Product presentations in local and international markets. Results monitoring according to budget.

Direct responsible for sales results of this 181 rooms Luxury product, Recruit and leadership, sales and planning strategy, Pricing Budget, Global Account deals, sales calls to international markets to ensure Key Account luxury business. Build, planned and execute monthly activities to achieve customer loyalty. Deals with other luxury brands focus on gain new customers. Day by day and Monthly monitoring of sales staff activities. Reporting to GM and Divisional Sales Director.

Responsible for results on both Corporate sales properties - Sheraton Buenos Aires 742 rooms and Park Tower Buenos Aires 181 luxury rooms.Pricing strategyTeam leadership, monitoring activities and results. Active on sales calls to ensure business visiting key account and prospect accounts. Planning and sales strategy according to each property budget Create and planned activities to achieve customer loyalty and new business from prospect accounts. Sales trips to international markets, attend to Luxury trade shows in USA and Latin America. Market research for new developments of the brand.

Market research to ensure potential sales business and sales calls effectiveness. Brick building activities to Loyal Customers, Prospect new accounts. Sales trips to USA and Latin America.Pricing and strategy planning. Weekly planning to visit customers. Reporting activities and results of my agenda.

Responsible for all groups in Sheraton Buenos Aires and Park Tower Buenos Aires.Congresses, T&T, Incentive, Corporate, Government and Individual groups.In charge to coordinate all activities and needs within different areas of the properties. Responsible for own position budget objectives. Sales Calls to clients.Weekly meeting and planning activities,

Team recruit and training activities for pre-opening luxury hotel, Participate in developing procedures and operational issues, training staff for luxury standardsLeadership and supervision of front desk and butlers staff.Experience to handle claims, overbooking, groups planning, VIP guests, and criteria to handle special situations.

Supervision of Front Desk Staff and daily operation. Experience to claim guests claims, overbooking, Daily planning to handle large guest in and out movement. Guests satisfaction monitoring, focus on up Self motivated to identify and capture new business for hotel.

Recepción de clientes en el front desk, manejo de caja. Objetivos sobre encuestas de satisfaccion al cliente. Manejo de sobreventas, huespedes VIP.

Butler. Ensure and planned success to VIP stays.Concierge