Dimpal Bhat Email & Phone Number

Dubai, United Arab Emirates

● B2B and B2C lead generation by offering competitive value to outdated IT hardware products and recycling of same to maintain sustainability program● Negotiating and closing deals through applying an in-depth knowledge of services● Handling sales enquires online, in person and via telephone● Organising inspection visits to office environments and evaluating the products according to market value● Maintaining relationships with existing clients by tailoring techniques to their respective needs● Sourcing and securing new clients through exploring new business avenues● Constantly researching competitor developments to benefit the company● Attending conferences and representing the company at external events● Reviewing sales performances of Junior Sales Executives● Mentoring new joiners to understand values and strategy of the company to bring best out of them● Managed day-to-day operations of the team, including performance reviews, team meetings, coaching sessions, and recruitment activities●Led new talent acquisition and recruitment process along with employee onboarding plans to run smooth business

Dubai, United Arab Emirates

● Built ongoing relationships with customers to ensure their satisfaction throughout their experience● Created and delivered presentations to decision makers, leading to lead conversion● Executed on outbound calling strategy to warm leads, leading to lead generation● Maintained up-to-date knowledge of sales strategies and product offerings● Practiced an empathetic approach and resolved customer issues● Provided information to customers, which improved the adoption of new products● Supported the evaluation of new products, and provided feedback to marketing and sales● Worked closely with existing customers to understand their needs● Worked with potential customers to understand their needs and match them with potential product offerings

Mumbai, Maharashtra, India

● Built strong relationships with customers through positive attitude andattentive response.● Mentored and guided employee to foster proper completion of assignedduties.● Cross-trained and provided backup support for organizational leadership.● Maintained team data and scheduled work data using excel andpresented same to customer using various power point functionalities.● Demonstrated knowledge of company mission and goals and mentoredemployees in reaching objectives aligned with company core values.● Conducted training and mentored team members to promote productivityand commitment to friendly service.● Presented KPIs and led governance meetings on monthly basis.● Worked on tools like Insight Publisher, WebTrader, Veeva, ISI Toolbox,LORENZ eValidator™, Extedo● Provided technical support when required in Submission Publishingusing my best knowledge of submissions like originalsubmission/Amendments /Annual report / IND Safety Reports / LATAM /DMF / NeeS / PADER / PBRER / DSUR / Ad Promo/ Pasteur submissions /Labeling Supplements / Clinical Study Reports/Variation Filings.

Pune, Maharashtra, India

● Led team of 8 members while providing customer service in ArchivingeCTD submissions in Veeva Vault.● Assigned tasks on daily basis using client oriented tools and generatereports of same for tracking and presentation purposes● Quality review and quality analysis using MS Office tools● Monitor and track SLAs while providing support to Audit team● Development and maintenance of team training plans, schedulingtraining and documentation of same● Experience in Clinical Operations, EPIC, VEEVA Vault eTMF & ePMO(DMS)● Submission review to meet ICH and FDA guidelines● Developing and maintaining publishing procedures for document controland authoring SOPs● Handled documents like ICF, IRB and site correspondence usingextensive knowledge of Trail Master File● Intake, Index, Archival, Quality check of clinical documents using toolslike ePMO, EPIC, Veeva Vault● Provided support to Audit and Remediation team

Master'S Degree, Microbiology, General, A+

Activities and Societies: Hosting, Throwball, Dancing, Acting, Social Awareness Programs

Master'S Degree, Microbiology, General, A+