Former Senior Customer Service Assistant And Line Trainer For Delhi Station At British Airways
-Organising and preparing for Trainings for new entrants-Facilitating engaging and motivating colleagues in training courses, including customer service, new entrant, and System Trainings courses. - Performance managing and coaching trainees, providing feedback and completing assessments-Deliver world class customer service in line with company SOPs and service standards.-Interact with people of different cultures and nationalities and quickly built relationships across the organisation.-Find solutions to on ground problems with minimum disruption to service and operation.-Effective communication with ground personnel to assist in the timely dispatch of aircraft.-Identify problems and deliver feedback to relevant departments to ensure continuous improvement with focus on cost.-Strictly adhere to all safety and security policies.-Ensure product delivered to company standards and performance managed teamwork from these standards set.-Act as an ambassador of British Airways and role model to crew, colleagues and customers.-Ensure all standards and procedures are adhered to from health & safety to uniform standards.
