-Organising and preparing for Trainings for new entrants-Facilitating engaging and motivating colleagues in training courses, including customer service, new entrant, and System Trainings courses. - Performance managing and coaching trainees, providing feedback and completing assessments-Deliver world class customer service in line with company SOPs and service standards.-Interact with people of different cultures and nationalities and quickly built relationships across the organisation.-Find solutions to on ground problems with minimum disruption to service and operation.-Effective communication with ground personnel to assist in the timely dispatch of aircraft.-Identify problems and deliver feedback to relevant departments to ensure continuous improvement with focus on cost.-Strictly adhere to all safety and security policies.-Ensure product delivered to company standards and performance managed teamwork from these standards set.-Act as an ambassador of British Airways and role model to crew, colleagues and customers.-Ensure all standards and procedures are adhered to from health & safety to uniform standards.

- Perform Lead Agent functions at check in area- All dispute resolutions, Customer handling, ensuring customer satisfaction, Issuing excess baggage tickets and other revenue documents, Irregularity handling and coordination and to inform management and stakeholders of operational challenges and suggested improvements.

-Problem solve as issues arise in an efficient manner while following all outlined SOPs.- Communicate effectively with internal and external departments including third-party ground handlers, airport authority. - Appropriately follow up/investigate Mishandled baggage delays .- Foster positive employee development by empowering, coaching and supporting them to be their very best and follow the Air Canada Flight Path values.- Treat all internal and external customers with care & class.- Promote and empower teammates to provide glowing-hearted hospitality at all customer touch points.- Lead by Air Canada’s safety first, always culture, promoting a safe environment for employees and passengers.- Ensure accurate completion of accident and injury investigation reports, including preventative actions such as completion of safety audits regularly.- Engage with employees at the start of the shift, to cover any questions or concerns they may have.- Assist Managers communication to front line employees and various other tasks as required.- Ability to multitask in an ever-changing, fast paced, safety critical environment.

Responsible for baggage services for KLM & Northwest at Delhi Airport. Logistics and process optimisation, operational excellence, customer experience.

- Perform Check in functions for customers along with document checks- Baggage Services/Lost and Found- Provide Meet and Greet, Transfer services, Baggage Build Up/ BMA.