CIBTAC and BABTAC Certified.• Pro creative Hairstyling session accredited by AOFM and City & Guilds London Institute – Trained by Betty Bee.• Makeup Application accredited by CIBTAC & OFQUAL – Trained by Shona Kennedy.• Advance creative make up technique accredited by CIBTAC & OFQUAL – Trained by Shona Kennedy & Emily Clayton.• Creative Specialist in Airbrush accredited by BABTAC – Trained by Emily Clayton• Arabic and Asian Makeup international accredited by CIBTAC & OFQUAL –Trained by Shona Kennedy & Jojo Dantespadua• Creative Special effect accredited by AOFM and City & Guilds London Institute.Additional Information:• Detailed explanation of Health and hygiene to be followed.• Work on different Face charts, mood boards, research on makeup history as part of daily assignments.• Photoshoot for glam & SFX makeup. (Photo to be provided on request)• Attending various masterclasses from NARS, Dermalogica, Kelly Dawn, Charlotte Tilbury, Luke Harris and various other renowned makeup artist from across the globe

Handling global customer service, assisting clients with platform access, how to make transactions, how to place trades/orders, solving queries via chat, phone and emails, acting as a subject matter expert for new joiners

Working with US based Customers, Merchants and Merchant Banks.Helping Customers with their Credit Card disputes.Detailed investigation of disputes and documentation of the sameWorking closely with Merchants to resolve disputes raised by the Customers.Detail examination of the case/dispute using the guidelines provided by Visa.Providing timely resolutions to the Customers via mails and outbound calls.Working on various applications like PEGA, TSYS, VISA ONLINE, FIRST ASSIST making sure the Customer data is secured.Managing and maintaining productivity and quality.Acting as a Subject Matter Expert.Working on various internal reports to manage SLA's and TAT.Working on finality and loss prevention project.Achievements: Won "The most valuable person" and "Superior Service Champion" awards.

Processing hirings and Terminations of candidates in SAPProcessing their job data and personal data changesHandling ad-hoc and scheduled reportingAuditing the data processed by the teamManaging and maintaining zero escalationsPlaying a role of an SME-Subject Matter ExpertTraining new joinersWorking on SAP and PeoplesoftHandling clients data requirement within timelinesConducting team briefings and meetings

Handling Inbound calls from customers calling from different portals like JustDialApplication of payments and delivery of productsPlacing orders with dealers and importing productsDetailed explanation of various musical instruments along with free home demo on customer requestKeeping a track of Promise To Pay by out calling the customers

Handling Inbound calls within the AHT limits. Assisting US customers with regards to their personal and mortgage loans.Selling/Processing Loans and customer care queries