• Collaborated with stakeholders to effectively capture and document business requirements.• Gathered and curated raw data from various sources utilizing SQL.• Conducted Exploratory Data Analysis (EDA) to uncover concealed insights and discern patterns.• Crafted interactive reports through the use of Power BI.

● Communicated with stakeholders to understand data content and business requirements.● Achieved key metrics and transformed raw data into meaningful insights through data extraction, interpretation, and analysis using SQL, Python● Used exploratory data analysis (EDA) to find trends, pinpoint predictive characteristics of data sets, and create features to enhance machine learning outcomes and gain understanding from them.● Synthesized complex analytics-derived insights into… Show more ● Communicated with stakeholders to understand data content and business requirements.● Achieved key metrics and transformed raw data into meaningful insights through data extraction, interpretation, and analysis using SQL, Python● Used exploratory data analysis (EDA) to find trends, pinpoint predictive characteristics of data sets, and create features to enhance machine learning outcomes and gain understanding from them.● Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.● Extracted key observations and insights from internal and external data sources to drive decision-making.● Proficient in using SQL Server/ MySQL to query large relational databases and ability to build and maintain processes to extract & integrate data from various sources.● Applied dimensionality reduction techniques like principal component analysis (PCA) and feature engineering and label encoding.● Developed and implemented predictive models using machine learning algorithms such as linear regression, classification, Random Forest, K-means clustering, KNN with high precision, recall and accuracy.● Tested data prediction algorithms based on historical data.● Developed interactive reports and visually impactful dashboards using Tableau.● Collaboration with cross-functional teams and ability to work on multiple tasks at one time to manage and meet deadlines in work environment.● Upheld security and confidentiality of documents and data within area of responsibility. Show less

• Collaborated with stakeholders to gather and document business requirements • Analyzed data to determine KPI trends and designed programs based on data analysis.• Improved productivity by 25% and streamlined development cycle through effective analysis.• Achieved 15% increase in FCR through issue-oriented methodologies.• Collaborated across the organization for seamless user experiences.• Provided technical support and troubleshooted issues for successful product launch.

● Provided top-notch technical support and customer service to over 50 clients daily through multiple channels such as phone, and email using CRM software: SingleView resulting in a client satisfaction rate of over 90%.● Troubleshot and resolved hardware and software issues for clients, including diagnosing and fixing problems with phone, laptops, and email. Reduced average resolution time by 20% through the implementation of efficient troubleshooting techniques.● Developed and executed… Show more ● Provided top-notch technical support and customer service to over 50 clients daily through multiple channels such as phone, and email using CRM software: SingleView resulting in a client satisfaction rate of over 90%.● Troubleshot and resolved hardware and software issues for clients, including diagnosing and fixing problems with phone, laptops, and email. Reduced average resolution time by 20% through the implementation of efficient troubleshooting techniques.● Developed and executed training programs for new support team members, resulting in a 25% reduction in onboarding time for new hires and increased team productivity.● Collaborated with cross-functional teams to identify and resolve complex technical issues, utilizing excellent communication and problem-solving skills to ensure customer satisfaction and retention. Show less