Recruitment ServicesHR Consultancy Services-- India and UAEOperations setup and management

Consultant for Neostats for Hr, Operations and Recruitment Setup of HR and Operations process for NeostatsNeoStats is new-age, Data & Analytics firm offering contemporary solutions and infinite possibilities. Our mission is to create a lasting competitive advantage for our clients by transforming them into world-class, data-driven organizations. We provide End to End Data & Analytics Services, we are headquartered out of UAE, with bases in India & UK. Comprising of industry veterans, we enable structural transformations in Analytics powered by our expertise, true partnership and E2E implementation approach.

Currently 2018--Manage Recruitment contracts tie ups in Middle East region and certain call center setupsManaged setup of Call centre processes for Shamma Capital- chain of restaurants in middle eastPortfolio Sales and Lead generation for banks Mashreq bank, Emirates NBD bank, Mawarid Finance, Abu Dhabi Commercial bankProperty collections process for Emaar PropertiesCustomer service process For National Bank of FujairahMerchant acquisition team Mashreq bankdu Telecom outbound and field Sales processADMM- Yas Marina Circuit call center Audit compliance of the call centerCRM processes- BRD and implementationClient proposals and transition

Represented Finance during Core Banking System Implementation of Finacle system from Infosys. Derived and documented the reconciliation approach documents.Prepared and reviewed the Corebanking Finance Data Migration MIS pack with the senior management and internal and external auditors

Initiated and developed a cross sell unit comprising of 50+ telecalling executives. Developed the front line management, processes and policies. Designed, tested and implemented a contact management system which automated E2E processes including database management, queues, kpi reports etc.Achieved a target of 1000+ cross sells per month.

Implemented strategies to enhance productivities using KPIs for the collections teams.Identified and implemented queue automation parameter in collection system.Identified and implemented parameters to automate provisioning and interest in suspense from the core cards system for UAE and assisted the MESA region countries in the same.

Managed and supervised teams in collections including front end, mid range, recoveries, skip agencies, collection agencies and legal activities.

Set up the Collections Operation process.Managed the Front end Card Collections Team and their shift Rooster.

Space selling for Getit Yellow and white pages for telephone directories in 8 cities in India.1 month of extensive sales and negotiation skills training by Bell Canada Enterprises trainers.BCE had a joint venture with MTNL