Dimple Tharwani Email & Phone Number

Dubai, United Arab Emirates

-Manage & perform day-to-day tasks to ensure operations run smoothly.-Produce reports, prepare presentations, and compose correspondence.-Provide administrative support in the delivery of training courses, workshops, and events to ensure learning & development.-Ensure all participants are informed, check supplies & materials, prepare participants list and maintain training records.-CRM to ensure appropriate storage of relevant and reliable data.-Collect and organize information using computers and filing systems.-Ensure security, integrity, and confidentiality of the stored data.-Maintain client relations, accommodate requests, inquiries, and concerns.-Manage & respond to membership inquiries and explain the process to join.-Create social media graphics for daily posting.-Effective handling of social media accounts to increase brand visibility.-Interact with users and respond to social media messages and inquiries. -Oversee special projects and track progress towards company goals.-Build new & expand existing skills by engaging in educational opportunities.

Dubai, United Arab Emirates

-Provide full admin support to the teams and department.-Assist HR with the process of recruitment, new employee onboarding including; scheduling interviews, preparing offer letters and employment contracts. -Maintain personnel files, keep an accurate record of their attendance & leaves.-Manage overall insurance & coordinate the claims.-Maintain a comprehensive track record to ensure visa renewals and visa cancellations are done on time.-Manage renewal of company trade license, tenancy contract & AMC. -Assist in processing payroll, handle petty cash and bill payments.-Interact with service providers, suppliers & contractors.-Assist purchasing process till the delivery.-Maintain office inventory and equipment, monitor provision of office supplies.-Ensure all files are updated, maintained & organized.

Jaipur, Rajasthan, India

-Audit Calls, Emails & Chats taken by agents.-Share feedback with the agents to improve their quality scores and to provide excellent customer support.-Publishing reports to business clients and process on daily basis.-Calibrating Calls, Emails and Chats on monthly basis with respective team leaders and publish calibration variance report.-Attend pre/post shifts and share process-related updates with the agents.-Attend client calls on launching of a new Nokia product/device whenever required.

Jaipur, Rajasthan, India

-Answer calls politely and professionally-Keep records of customer interactions, recording details of complaints, comments, and inquiries.-Follow up to ensure that appropriate action has been taken on customer requests and complaints.-Escalate unresolved customer requests.-Get feedback from Quality Assurance on identified or unidentified errors.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Master'S Degree (M.Com), Business Administration And Management, General