Dimple . Email & Phone Number

India

Dublin, County Dublin, Ireland

• Assist customers in making purchasing decisions.
• Upsell and cross- sell products.
• Process transactions, including cash, credit card, and refunds.
• Maintain product displays and ensure they are visually appealing.

Bengaluru, Karnataka, India

• Processed and reconciled monthly accounts payable and receivable transactions, ensuring 100% accuracy and timely payment processing.
• Assisted in preparing financial reports, including income statements and balance sheets, contributing to clear, data-driven insights for management decision-making.
• Supported budgeting and forecasting by compiling data, tracking expenses, and monitoring budget variances to improve financial planning accuracy.
• Maintained and updated general ledger entries, contributing to streamlined month-end and year-end closings.
• Provided exceptional support to clients by resolving inquiries and discrepancies, enhancing client satisfaction and vendor relationships.

Delhi, India

• Addressing customer complaints related to loans, financial services, or other products offered by HDB. This includes complaints regarding billing, repayment schedules, interest rates, documentation issues, etc.
• Investigating the root cause of complaints and ensure quick and effective resolution.
• Communicating with customers via phone and email to acknowledge the complaint, provide updates, and ensure customer satisfaction.
• Managing escalations by working with senior management or relevant teams when a complaint cannot be resolved at a lower level.
• Maintaining records of customer complaints and preparing reports for management, highlighting patterns, common issues, or areas for improvement.

Master Of Business Administration - Mba, Finance

Modules Strategic marketing analysis Corporate financial management Managerial financial analysis Applied strategic management Global.

Master Of Arts - Ma, Political Science

Bachelor Of Arts - Ba, Political Science