Dimpy Das Email & Phone Number

Delhi, India

Successfully managing global enterprises and high net-worth clients, ensuring their needs wereaddressed promptly and effectively.Orchestrated tailored solutions to meet the distinct needs of diverse clientele, ensuring seamless coordination across internal teams to achieve key account performance objectives andexceed customer expectations.Leading revenue growth initiatives by identifying opportunities for cross-selling and up-selling toboth existing and prospective clients, resulting in a substantial increase in sales figures.Act as a pivotal link between clients and various departments within the organization, adeptlyconveying information, ensuring comprehension, and facilitating timely execution of tasks.Proficient in managing retention rate and churn rate by implementing targeted strategies toreduce customer attrition.Experienced in campaign building, crafting comprehensive reports, project management, anddelivering impactful presentations to stakeholders, leveraging data insights to drivestrategic decision-making and foster continuous improvement.

Gurugram, Haryana, India

Supervising a team of 42 agents proficiently managing a high volume of incoming chats and emails to deliver professional assistance regarding products and services. Responsibilities include processing orders, facilitating order cancellations, and gathering details of customer complaints.Provide guidance and support to team members, fostering a positive work environment and promoting professional development.Monitor and manage the company's social media pages to maintain a positive brand image and promptly address any customer concerns or feedbackDevelop and maintain productivity metrics and operational reports to track team performance and identify areas for improvement.Analyze data and provide insights to optimize team efficiency and effectiveness in delivering customer support.Design and execute marketing campaigns aimed at enhancing customer engagement, driving sales, and promoting brand loyaltyProactively identify at-risk customers and implement retention initiatives to prevent customer attrition.

Chennai, Tamil Nadu, India

Cultivate and maintain strong relationships with key enterprise clients utilizing Zoho software.Serve as the primary point of contact for client inquiries, concerns, and escalations, ensuring prompt and effective resolution.Identify opportunities for upselling and cross-selling Zoho products and services to existing enterprise clients.Develop strategic account plans to drive revenue growth and expand the utilization of Zoho solutions within client organizations.Monitor and manage the online reputation of Zoho software among enterprise clients, addressing any negative feedback or concerns.Develop and execute strategies to promote positive reviews, testimonials, and user experiences to enhance brand perceptionFacilitate product training sessions and workshops for enterprise clients to ensure optimal utilization and adoption of Zoho software.Track and analyze key performance metrics related to client engagement, satisfaction, and usage of Zoho software.Collaborate with marketing teams to develop and execute targeted campaigns and promotions aimed at enterprise clients using Zoho software.Work closely with internal teams, including sales, product development, and support, to ensure alignment of strategies and initiatives to support enterprise clients