• Telephony client servicing - triple skillset of customer service, dealing & corporate actions – have a wide range of technical knowledge resulting in high performance and impact.• Floorwalking for 2 academies - elevated responsibilities of call coaching, MiFID sign offs, training and people management. I have had significant impact on new joiners to the business.• Live call listening with members of my team- 1:1s providing in the moment support and immediate coaching to improve colleague performance and impact.• Worked with the training team conducting roleplay accreditations and providing immediate performance and development feedback.• Continuous support of team members & new leaders to the business with day to day tasks and activities.• Recognition & SMT Champion within my team to ensure Barclays procedures and mindset are always in theforefront of people’s minds.• Work within the Printing Team to support colleagues across the Service Centre in ensuring the customer experience is as smooth as possible no matter how we are communicating with our clients.• Lead team meetings and delivered messages effectively which made an impact on colleagues.

• Worked with a team of twenty-five sellers to promote Edinburgh Bus Tours and exceed sales targets. • Regularly sold over three hundred tour tickets daily and continually received positive feedback for my work. • Advised customers on the appropriate tour itinerary for them based on interests, budget and time limits. • Communication leader for the tour’s division of Lothian. Kept colleagues updated on company offers and feedback. • Trained, monitored, and supervised new cohorts of sellers (approx. five per group) in sales techniques, ticket technology and best practices. Planning skills, problem solving skills, leadership• Proactively resolved customer queries and complaints via email, telephone and face-to-face interaction. • Escalated any issues delicately to the relevant departments. • Handle large amounts of cash efficiently and reconcile monies at the close of daily business.

• Processed around two hundred invoices daily with care to ensure timely payments to all suppliers using software packages such as OpenAccounts and FACT. • Investigated pricing errors directly with suppliers and discuss with relevant departments. • Daily business-to-business interactions via telephone and email regarding purchase orders, payment queries and accuracy of records. • Received consistently positive feedback for customer service and for, continually working with energy and enthusiasm. • Coordinated with various Department Managers and Directors in order to keep track of future purchases or changes to existing contracts and orders. • Monitored multiple databases to keep track of all company inventory.

● Explained and guided potential passengers through Lothian's extensive range of ticketing options, helping them decide based on their travelling habits. ● Interacted frequently with local businesses' regarding bulk purchase orders and group enquiries. Adeptly handled multiple customer complaints with due care, escalating where necessary.