 Linux systems configuration and administration o Responsible for installation, configuration, troubleshooting, deployment, and administration Linux servers for voice solutions. o Responsible for Installation of OS security patches, upgrade application/packages of Linux servers in physical/virtual environments and monitoring Server performance, storage, etc.. Responsible for Implementation & managing the Avaya based contact center solution. Developing & implementing value-added solutions for the customer experience center/contact center and call center. o Integrate the multimedia contact center with a customer CRM system to get 360 views for their customer. o Developing the advanced IVR system with the connecting payment gateway to automate call service such are credit card balance retrieval. o Integrate the chat and social media services with the contact center system to get all integration in a single platform to improve the maximum customer experience. Call billing, call recorder implementation & management virtualization platforms – VMware and Storage configuration and administration configuration and administration of Apache, Tomcat and SQL, MYSQL Configuration, service and maintain the Cisco Call Manager (CUCM) infrastructure.

• IPTV System research and development, implementation and maintenance.• IPTV frontend development.• Total IPTV Solution designing, implementation and troubleshooting.• Digital Signage solution research and development, implementation and maintenance based on Android, OpenELEC, and XBMC.• Digital Signage solutionfront end development.• TotalDigital Signage solution design, implementation and troubleshooting.• Video Streaming solution development, implementation and troubleshooting.• Total Video conference solution design and implantation.• Creating manuals and detailed sets of instructions for system users. • Explaining a systems features and benefits to customers. • Involved in the resolution of system, hardware, software and infrastructure problems. • Providing technical support to customers.• Understanding the customer requirements. • Conducting system performance testing.• Responding to enquiries and calls for assistance from system users.

Conducting lectures and Participate in the education of undergraduate and postgraduate students.

Overall Network administration