Frank Di Muzio Email & Phone Number

Skills and Specialties:A mature professional with leadership and project management skills, specializing in governance operational improvements through assessments on controls, procedures and policies.•8 years IT Risk Management experience across the operational domains of people, process and technology•15 years + experience in delivery of process improvements, project management and operational excellence•10 years + experience in operational assessments through audits and control evaluations•Advisor, consultant and change agent, implementing standardized operating procedures, templates and policies•Skilled in best practice frameworks with governance controls utilizing COBIT (Control Objectives for Information & Related Technology), Service Management through ITIL (Information Technology Infrastructure Library) and Project Management standards and guideline methodologies through PMBOK (Project Management Body of Knowledge)•Excellent analytical, troubleshooting and organizational planning •Outstanding interpersonal skills and team building strength•Train the trainer experience (classroom or individual)•Advanced in all Microsoft Office software applications including SharePoint; Expert in Excel.

Listed skills include Business Process, Operations Management, Process Improvement, Project Management, and 33 others.