Dina Amalia Email and Phone Number

Helping customers (donors) to deliver their goodness based on donor's segmentation. Maintained and activated Platinum-level donors. Some Works Done :- Analyzing database using Excels Based on the predetermined criteria : Donation frequency, Donation amount, Donation duration ; etc- Formulating CRM’s strategies and evaluates their effectiveness- Do Feedback and Surveys by Collecting donor's feedback through surveys or direct interactions to gauge their satisfaction levels and gather suggestions for improvement. - Improving the Donor's Experience by Analyzing and map out the entire customer journey, understanding touchpoints, pain points, and moments of interaction across various channels.