Dina Beaudry Email and Phone Number

• Administrative duties, property cleanup, art projects, food preparation and distribution to volunteers for Inspiration Generation; a nonprofit aimed at transition skills and resiliency for young adults

• Overseeing clerical tasks, scheduling meetings, sending meeting invites to attendees, answering phone calls, taking, and delivering messages• Keeping an inventory of office supplies and ordering new materials as needed• Welcoming visitors to the model home, cleaning and light maintenance of model home, ensuring the office runs smoothly, updating and maintaining files• Responsible for helping clients select items for their home such as flooring, counters, cabinets, paint, plumbing fixtures, windows and doors, etc.• Working up quotes while factoring in sq. ft. and waste for upgraded items, update pricing and discontinued products, ordering products from vendors and sub-contractors, reviewing blueprints with superintendent, staff and owners

• Responds to customer questions via telephone/written correspondence regarding insurance benefits, provider contracts, eligibility, and claims while providing external and internal customers with requested information• Thoroughly documents inquiry outcomes, activities, and changes in the database for accurate tracking and analysis while maintaining positive customer relations to coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner• Receives and places follow-up telephone calls for prescription refill reminders for Diabetes, Hypertension and Cholesterol medications

• Receiving and processing electronic and physical records using a standard process that ensures timely, efficient, and accurate retrieval of required business information• Preserving records for an appropriate duration considering legal, regulatory, fiscal operational, and historical retention requirements• Operating scanning and other programmatically required equipment utilizing optical character recognition software and performing text clean-up/correction for records requiring retrieval through electronic text retrieval programs• Processing proprietary and safeguarding information according to procedure. Maintaining confidentiality of information used or viewed in the performance of position responsibilities• Ensuring timely and secure disposal of records after retention requirements are fulfilled • Teaming with record owners across FirstEnergy to improve records processing and retrieval

• Receiving in-bound calls, faxes, and e-mails • Processing medical certificates and financial pledges through MS-Outlook• Ability to handle confidential information in a professional manner• Answering inquiries, confirm data accuracy and enter data into SAP• Following all public utility commission, company policies and procedures for all FirstEnergy operating companies

• Being the main point of contact for all customers calling in regarding their utilities• Providing an exceptional customer experience while helping customers through billing questions, power outages, payment plans, and more• Creating trouble tickets and miscellaneous notifications and perform account maintenance• Assisting with storm duty activities

• Verifying customer account information and quality assurance• Accurately recording customer billing information• Effective interpersonal and communication skills• Ability to handle sensitive information in a professional manner• Excellent analytical and problem-solving skills

• Cleaning and sanitizing work area while following all safety and personnel rules and regulations• In-depth knowledge of operating different kinds of cleaning machines ensuring proper usage of supplies and equipment

• Perform oil, tire pressure and fluid level checks, change oil, transmission fluid, and maintain a variety of service components, for example: air conditioners, carburetors, and condensers• Tune engines for well-organized functioning and repairs• Maintains dealership records and provides information to clients aside from making recommendations regarding their vehicles

• Assist deli lead in the supervision of staff to ensure they maintain exceptional customer service including greeting customers as well as answering questions• Support restaurant, catering and specialty areas with special orders and party trays• Set-up, organize, prepare food, fill, maintain, rotate products and displays while complying with sanitation, health and personal hygiene standards• Observe proper food handling techniques and store food properly and safely, marking the date and item• Operate the grill, fryer, slicer and other commercial food service equipment