Dina E. Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

• Provide IT and Infrastructure Support for the U.S. Military Training Mission's (USMTM) Al Nakhla (Eskan Village) Communications Information Technology Support and the Kingdom of Saudi Arabia Ministry of Defense
• Building Organizational Workflows to have Remedy Logic configured according to Process (Conducting meetings with other SMEs to vet the data).
• Responsible for Operational and Product Categorization in Remedy across all assets within Asset Lifecycle.
• Building Templates for Remedy Incidents, Work Orders and Problems to ensure compliance with ITIL Standards and Best Practices.
• Provide IT and Infrastructure Support to client by serving as the focal point for all user issues, tracking, and Workflow Management interface.
• Manning and supporting all help desk functions including actively resolving customer IT issues.

Mclean, Virginia

• Supported the following clients with the following roles: Current Role: 2015 - 2020: Business Development Program Management Office (PMO) Lead and Project Manager, Contracts Expert 2011 - 2015 Office of the Secretary.
• Helping the firm leverage millions of dollars available ceiling placement to assist the governments contract non-compete requests.
• Providing extensive metrics, reports, analysis for all contract vehicles in the Strategic Vehicles Team Portfolio to leadership.
• Managed firm’s ISO 20K and ISO 27K program which included monitoring, controlling all program policies, process, and plans, updating, all assets, controlled documents, and repositories on a frequent basis according to.
• Provided understanding of IT/Communications technology projects with requirements definitions and strong scope control.
• Leveraging experience in systems engineering to develop technical documents and analyze enterprise-wide business processes.

Fairfax, VA

• Used effective communication skills to build relationships, influence outcomes, and provide customer support.
• Worked with the NRO DoD budgeting systems and processes and the DoD financial system.
• Used SQL to resolve Help Desk matters and identify code logic such as table data and the components affecting the transaction issues.
• Updated Issues and Enhancements Database as a lead Help Desk Operator for IFMS (Integrated Financial Management System).
• Developed and manage detailed financial analysis and detailed review of risk analysis metrics to senior management
• Analyzed federal accounting principles in order to keep the client aligned with Government standards.

Newington, VA

• Sole coordinator and point of contact (POC) for the highly visible positions of distribution executive and librarian for the NGA CM.
• Baselined classified Change Letter Package (CLP) releases and demonstrated compliance with Specification Change Notice (SCN) process.
• Wrote the publication procedures and change management practices including oversight of CLPs and Effectivity Logs.
• Calculated and reported metrics on board meeting results for Program Management Review sessions.
• Updated classified documents and maintained inventory in the Configuration Management Library Database in the NGA CM Library.
• Maintained a constant interface with customers, NGA libraries, NGA contractors, document originators, and document custodians.

Chantilly, Virginia

• Prepared weekly and monthly financial status reports and matrices on highly budgeted Cost Charge Numbers (CCNs).
• Increased company profits by conducting budget management, procurement and cost variance analysis for various delivery orders.
• Handled shipment, delivery, distribution and receipt of important Top-Secret Government documents and submittals.
• Prepared and arranged travel for management, engineers and scientists while auditing all travel expense reports.
• Prepared and planned meetings, training and business exhibits, conferences for executive leadership both offsite and onsite.
• Training Committee Counsel member researching the impact and substance of training processes and implementation on staff.

Master Of Science - Ms, Information Technology Systems, 3.7

Bachelor Of Arts - Ba, Communication, General, 3.8