Dina E. Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Provide IT and Infrastructure Support for the U.S. Military Training Mission's (USMTM) Al Nakhla (Eskan Village) Communications Information Technology Support and the Kingdom of Saudi Arabia Ministry of Defense• Building Organizational Workflows to have Remedy Logic configured according to Process (Conducting meetings with other SMEs to vet the data).• Responsible for Operational and Product Categorization in Remedy across all assets within Asset Lifecycle.• Building Templates for Remedy Incidents, Work Orders and Problems to ensure compliance with ITIL Standards and Best Practices.• Provide IT and Infrastructure Support to client by serving as the focal point for all user issues, tracking, and Workflow Management interface.• Manning and supporting all help desk functions including actively resolving customer IT issues.• Acting as the first level of support for desktop, network, and server issues and Trouble Shooting user IT issues.• Actively engaging with Technical teams and users on their new requirements and requested projects.• Ensuring mission critical communications capabilities in place.• Writing Standard Operating Procedures for Help Desk function and common customer issues.• Running Configuration Control Board Meetings.• Managing Projects activities and updates with customers and technicians.• Responsible for putting together Contract Deliverables such as metrics and other reporting.

Mclean, Virginia

Supported the following clients with the following roles: Current Role: 2015 - 2020: Business Development Program Management Office (PMO) Lead and Project Manager, Contracts Expert 2011 - 2015 Office of the Secretary of Defense (OSD), Pentagon - PMO Lead, Program Manager2009 - 2011: Air Force Cyber Command and Control Electronic Systems Center (ESC), Lackland Air Force Base - Mission Engineering Subject Matter Expert2008 - 2009: National Geospatial Intelligence Agency (NGA) - Organizational Change and Enterprise Transformation Expert, Process Manager2007 - 2008: Department of Labor (DOL) as a Master Scheduler, Earned Value Manager, Enterprise Architect (EA)2006 - 2008: National Reconnaissance Office (NRO) - Master Scheduler, Configuration Manager and Change ManagerDetails of Some of the work performed from 2006 - 2020:• Helping the firm leverage millions of dollars available ceiling placement to assist the governments contract non-compete requests.• Providing extensive metrics, reports, analysis for all contract vehicles in the Strategic Vehicles Team Portfolio to leadership.• Managed firm’s ISO 20K and ISO 27K program which included monitoring, controlling all program policies, process, and plans, updating, all assets, controlled documents, and repositories on a frequent basis according to the ISO standard. • Provided understanding of IT/Communications technology projects with requirements definitions and strong scope control.• Leveraging experience in systems engineering to develop technical documents and analyze enterprise-wide business processes.• Continuous monitoring of client business As-Is and To-Be workflows and architecture with focus on technology and capability gaps.• Performing IT Operational Planning and Information Operations while demonstrating Mission Engineering business concepts.• Providing strategic tactical planning support of the comprehensive operations of the secure systems and networks.

Fairfax, Va

• Used effective communication skills to build relationships, influence outcomes, and provide customer support.• Worked with the NRO DoD budgeting systems and processes and the DoD financial system.• Used SQL to resolve Help Desk matters and identify code logic such as table data and the components affecting the transaction issues. • Updated Issues and Enhancements Database as a lead Help Desk Operator for IFMS (Integrated Financial Management System).• Developed and manage detailed financial analysis and detailed review of risk analysis metrics to senior management• Analyzed federal accounting principles in order to keep the client aligned with Government standards.• Reconciled complex accounting issues in multiple general ledger accounts in administering Customer Care issues.• Developed requirements and test scripts in preparation for the back to baseline deployment of Momentum v6.0.• Developed metrics on issues reported to the Help Desk for publication to other government directorates within the agency.• Gathered various statistics for client board meetings and research cost projection of various clientele funds and budgets.• Wrote, maintained, and update IFMS Operations training class material for lecture and courses provided to BPO/Finance Division.• Authored and implemented the IFMS Customer Care Center Reference of Policies and Procedures for BPO.

Newington, Va

• Sole coordinator and point of contact (POC) for the highly visible positions of distribution executive and librarian for the NGA CM.• Baselined classified Change Letter Package (CLP) releases and demonstrated compliance with Specification Change Notice (SCN) process.• Wrote the publication procedures and change management practices including oversight of CLPs and Effectivity Logs.• Calculated and reported metrics on board meeting results for Program Management Review sessions.• Updated classified documents and maintained inventory in the Configuration Management Library Database in the NGA CM Library.• Maintained a constant interface with customers, NGA libraries, NGA contractors, document originators, and document custodians. • Constructed the distribution procedure currently utilized by the NGA board process and its standards.• Generated weekly memos of board status and listings of incoming documents communicating with the entire NGA community. • Arranged and led teleconference meetings regarding board cycle trends and anomalies with librarians and Government sponsors.

Chantilly, Virginia

• Prepared weekly and monthly financial status reports and matrices on highly budgeted Cost Charge Numbers (CCNs). • Increased company profits by conducting budget management, procurement and cost variance analysis for various delivery orders.• Handled shipment, delivery, distribution and receipt of important Top-Secret Government documents and submittals. • Prepared and arranged travel for management, engineers and scientists while auditing all travel expense reports.• Prepared and planned meetings, training and business exhibits, conferences for executive leadership both offsite and onsite.• Training Committee Counsel member researching the impact and substance of training processes and implementation on staff.

Master Of Science - Ms, Information Technology Systems, 3.7

Bachelor Of Arts - Ba, Communication, General, 3.8