 Provide guidance and input on business unit restructure, workforce planning, and succession planning. Maintain and enhance the organization’s human resources by planning, implementing and evaluating employee relations and human resources policies Plan new employee orientation to foster positive attitude towards organizational objectives. Consult management and employees to improve work relationships, build morale, and increase productivity and retention. Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies. Provide weekly performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). Maintain employee benefits programs by evaluating the benefit needs and evaluate the benefit contract to choose the best.  Maintain the work structure by updating job requirements and job descriptions for all positions.

 Develop and maintain a system that will assist in the management of Staff Central Services. Monitor the implementation of short-term and long-term Divisional strategy. Evaluate employee achievement and reviews and update set goals periodically. Develop workflows for better workplace efficiency and goal achievement. Verify all new recruits, transfers, personal actions and all kind of leaves processed as per policy. Verify & execute all staff benefits (Loans, Certificates, Signing Authority requests, promotion etc.) Maintain compliance with HRD Policy & Labor Law. Perform different data analyses & Dashboards. Ensure the effectiveness of Staff separation cycle & end of service calculations. Assist in conducting investigations formalities and follow disciplinary actions list. Following-up with the retirement list, blanket Insurance Leaves List & excess Balance. Ensure Bank’s immigration and other related licenses are up-do-date and renewed. Follow-up with any HR system related duties. Ensure employees are working towards their goals and meeting their set targets Nominate subordinates to attend related training events to enhance their professional knowledge. Develop and maintains relationships with all stakeholders Aide in the formulation and review of division policies and procedures & coordinate for the effective and efficient application of divisional policies and procedures. Identify and correct data discrepancies, ensuring the highest standards of data accuracy.

*Certified as ISO 9001:2008 Internal Auditor, Conduct several Audits, Prepare Audit Reports according to the Standard.*Promoting Awareness of Customers Requirement.*Create & Modify Company Documents & Formats.*Preparing Management Review Meeting Schedule and Reports.*Assisting Departments to define their Quality Objective, close all the Gaps & write their Corrective Action. *Measuring & monitoring the process performance, Follow-up on the implementation of the audit recommendations.*Organizing CRM Dept. work flow, Provides direction to team to ensure customer service calls are answered in a timely, efficient and knowledgeable manner.*Analysis the Monthly Sales Figures Summary, to Make Dashboard Report.*Make Monthly Analysis Report to Calculate Company Market Share with the Competitors & among the Middle East.*Handle Customers Complaints & Follow-up till solving it.

*Organize Call Center Team to ensure that the calls are answered in a timely, efficient and knowledgeable manner.*Conduct one to one meeting with the Teams to know their Strength & Weakness Points.*Analysis Customers Inquires, to coordinate with the Marketing Team about their Suggestion for the Offers.*Handling the Escalation Calls.

*Conduct Training for Call Center Agents about any new Software System, Offers & Campaigns.*Conduct Induction Program for the New Employee.