-Spearhead procurement operations for machinery and equipment sourced globally from renowned brands across South Korea, Japan, USA, Europe, and UAE.-Develop and execute cost-effective strategies to optimize expenditure and elevate service delivery standards.-Conduct thorough supplier evaluations and cost analyses to identify suitable partners aligned with project requirements.-Negotiate contracts, terms, and deadlines with vendors to secure favorable agreements for the company.Monitor market price fluctuations and vendor pricing, ensuring timely processing of purchase orders for goods acquisition.Collaborate closely with the legal department to ensure contractual terms are in line with company interests.-Represent the company in international forums, contributing to brand recognition and market analysis.-Oversee end-to-end machine procurement processes, including order placement, shipment tracking, and documentation.-Manage company profile presentations, international and local reports, and petty cash disbursements.-Orchestrate seminars, exhibitions, and conferences to boost brand visibility and engage stakeholders.-Coordinate logistics for international and local events, including agenda setting and minute documentation.-Handle annual giveaways, marketing items, and international visits, overseeing visa procedures and travel arrangements.-Act as the primary liaison between management and internal/external stakeholders, managing schedules, meetings, and appointments.-Provide comprehensive administrative support, including taking dictations, minutes of meetings, and producing reports and presentations, while maintaining efficient office filing systems.

-Fostered robust client relationships, guaranteeing elevated satisfaction levels and enduring retention rates.-Strategically identified and engaged pivotal contacts within target client organizations, nurturing connections to propel business expansion.-Orchestrated personalized client meetings to effectively communicate services and tailor solutions to their specific requirements.-Analyzed and diagnosed client challenges, presenting bespoke solutions to enrich their experience and satisfaction.-Spearheaded proactive initiatives to explore new sales avenues and catalyze business development, fortifying market presence.-Capitalized on existing client networks to drive cross-selling and upselling endeavors, optimizing revenue streams.-Vigilantly monitored competitor dynamics to anticipate market shifts and sustain a competitive edge.-Upheld exemplary service standards, safeguarding the organization's esteemed reputation.-Demonstrated adeptness in swiftly and diplomatically resolving customer grievances, ensuring unwavering satisfaction.-Formulated and executed revenue targets, adapting strategies as warranted to meet evolving business goals.-Provided mentorship and guidance to relationship officers, empowering them to maximize productivity and achieve targets proficiently.

-Efficiently addressed customer inquiries and resolved complaints with promptness and courtesy, ensuring high satisfaction levels.-Proficiently utilized telephone communication to understand and address customer concerns, maintaining professionalism and clarity.-Provided personalized assistance to customers, managing account changes and offering clear explanations of company policies.-Managed order processes and provided information on warranties and offerings, fostering trust and confidence with customers.-Acted as a knowledgeable resource, guiding customers through product issues and presenting retention solutions.-Proactively promoted products and services, contributing to revenue growth and customer engagement.-Maintained accurate records and collaborated with management to uphold service excellence and standards.-Adapted to policy changes and renewal processes, ensuring smooth transitions for customers.