-Managing the full customer success cycle, driving sales and promotional activities for OUP Educational resources in the Region (Egypt, KSA, Jordan, Morocco, Algeria, Tunisia, Libya) involving consistent follow-ups and Retention plans- Working on resolving any outstanding technical issues related to digital products and subscriptions-Providing regular feedbacks and reports to ensure maximum client products usage and satisfaction-Conducting trainings and onboarding sessions on Oxford university press Digital products- Managing accounts on CRM ( Salesforce)

-Building strong clients relationships -Conducting business development and promotional activities of OUP resources Portfolio in Egypt as well as managing the sales funnel- Providing Consultations to schools' Senior leadership teams- Managing Stakeholders relationships (MOE approvals , Local distributors)

- Working with the sales teams on building clients relationships involving pre-sales products presentations of Cambridge university press resources portfolio- Conducting trainings on Cambridge university press products delivered to schools- Conducting products selling training delivered to Nahdet Misr sales teams

Teaching English As a second language to the university students across all faculties