Dina Feldman Email & Phone Number

St. Louis, Mo, Us

San Francisco, California, United States

- Successfully led the launch of Square Register hardware to a new region by collaborating with Engineering, Product, Marketing, Operations, Regulatory, Security and Support teams- Led multiple new payment products and initiatives across Square’s hardware globally, engaging with card brands, EMVco and PCI and increased cost saving and $7.5MM in incentives.- Worked with a highly collaborative engineering team in research and development of new global payment technologies which create greater security for our customers and cost savings to Block.

San Francisco Bay Area

- Eliminated recurring P0/SEV0 issues from 90 to 0 within 9 months as a result of restructuring a multi-team engineering department and implementing Agile methodologies and updated operational processes- Reduced the engineering team's time to deployment by 30% by increasing fleet size and decreasing downtime of available hardware for on-device tests. - Built and managed multi-location developer infrastructure for hardware and firmware testing of Square's global hardware fleet. - Restructured Release Operation teams and embedded them into the Release Engineering team which managed Square’s global firmware and OS release platform, shipping new features and increasing quality, which decreased release burden and dependencies, creating a positive impact for Square’s customers.

San Francisco Bay Area

- Created a platform that unified device bring-up and teardown device setup, which decreased setup error rate by 80%, categorized failures, and reduced triage load for our multi-disciplinary engineering organization. - Decreased operational load of test rack technicians by 40%, avoiding the need for in-person management of hardware. - Decreased engineering response time from 2 weeks to 1 day by creating new Standard Operating Procedures, Jira projects and operational workflows.

San Francisco, California

- Successfully launched Square Terminal in multiple markets, including Square’s operating system internationally for the first time, with accomplishments including creating new release procedures, release platform features, and factory processes. - Operated in a highly visible position with our Security and Regulatory teams as a Square representative to develop new international PCI standards. - Drove and reported on cross-functional program schedules ensuring timely the delivery of custom firmware binaries, factory test software, and regularly scheduled software updates.

San Francisco, California

- Led strategic new product development programs from design to launch and transition to sustaining operations by delivering detailed functional specs, creating mockups/wireframes, defining success metrics and performing data analysis.- Led product and engineering SOX (Sarbanes-Oxley) Compliance efforts by creating company-wide Agile SDLC (Software Development Lifecycle) documentation.- Removed blockers related to productized components for app development partners and customers by working with R&D teams to prioritize requested items or finding solutions in existing (support and API) documentation.

Greater St. Louis Area

Fusion innovates, develops and launches cutting-edge software, interactive hardware, games, and applications for some of the world's largest Fortune 500 companies. I managed a team of 4 technical program and project managers who oversaw complex technical development projects, delivering on-time and on-budget global solutions to our client's most difficult technical challenges. BY THE NUMBERS:* 100+ products successfully innovated, developed, and launched.* 15+ complex technical programs built and managed.- Innovation leader and company-wide expert on new product development, R&D, resource management, business case research, operational process improvements, and strategic initiatives. - Set updated pricing policies and procedures which led to record department profits, allowing engineering and supporting teams to expand and take on more risk and complexity in our clients and projects.- Responsible for hiring, training, mentoring, and supervising a team of project managers as well as overseeing the successful delivery of their projects through goal setting, timeline management, and annual performance reviews. - Partnered with operations to utilize budget and process insights to optimize work, implementing, maintaining and improving processes, tools, and metrics that govern and support the PM processes and their interaction across departments. - Worked with clients and leadership, engineering, product and account teams to negotiate and influence the development of proofs of concept to ensure a consistent, measurable and repeatable approach to product development and testing.

Greater St. Louis Area

- Planned, pitched, managed and delivered products including mobile and web applications, websites, incentives platforms, virtual reality applications, augmented reality games and cutting-edge experiential technology activations, all according to expected timelines, budgets, and requirements. - Managed departmental resources and budgets and worked with executives to plan for new hires and anticipated resource needs. - Create and manage detailed Statements of Work which contained project requirements, product roadmaps, and delivery timelines for separate but simultaneous development projects across multiple departments and reduced rate of reported bugs by 35%.- Implemented procedures for proper quality and assurance testing, product roll out processes and timelines, effective cross-department deployments, and external stakeholder updates.

Greater St. Louis Area

- Provided cross-discipline expertise to support the execution of internal and external programs and initiatives by assessing stakeholder needs, product and feature impact and readiness, evaluated results and presented findings in a logical and easy-to-understand manner. - Improved timeline accuracy by implementing the company’s initial software development lifecycle (SDLC). - Spearheaded the adoption of Agile and Waterfall methodologies and handled software administration and training that created accountability within the engineering and product organizations.- Built Agile infrastructure (Jira) and processes to bring cohesiveness, transparency, and organization to development, product management, and project management teams. - Led daily standups factoring in scope, quality, dependencies, and deadlines. - Established requirements and assess the feasibility of project timelines and budgets, proactively resolved roadblocks, impediments, and managed risks, keeping projects on time.

Greater St. Louis Area

Leveraged background in healthcare and technology to move into software development and managed real-time EDI system and implemented new health insurance plans and security standards. Overhauled automated QA suite, managed multiple distributed Scrum teams, and doubled team velocity.- Doubled productivity of distributed development team with new communication and review techniques.- Served as Subject Matter Experts in all areas of the Software Development Life Cycle (Software Engineering, QA, Technical Communications) and in assisting Customer Support, Sales and Consulting/Implementation Services. - Led daily stand ups as Scrum Master factoring in scope, quality, dependencies, and deadlines.- Resolved roadblocks, impediments, and managed risks, keeping projects on time.- Analyzed and translated business and user requirements into high level designs and functional specifications including changed processing, data requirements user interfaces and database design.

Greater St. Louis Area

- Supported clients and internal teams with data loads, data queries, technical issues and questions, and tool development (during implementations, conversions, complex data issues, outsourcing engagements, etc.)- Increased overall quality and customer satisfaction of the solutions being delivered.- Established new techniques for troubleshooting system configuration problems, data integrity issues, and worked with other technical groups for consultation as required.- Composing and developing policies and procedures for clients and/or internal staff, tool development, maintenance and improvement

Greater St. Louis Area

- Acted as server and network administrator providing support for end-user issues including printers, software updates, hardware and software installation, customer training, file management, email and Internet functions. - Provided Tier-1 and Tier-2 support for clients locally and remotely. (In-Person, Remote Sessions, Email, Phone)- Diagnosed common network and desktop problems and implemented security and policy enforcement. - Use of heavy equipment including lifts for on-site installations of Wireless Access Points, Security Cameras, and MIMO antennas for Mesh networking- On-site equipment installation and maintenance for retail stores, large sports stadiums, and office environments. - Provided IT Consulting services managing SMBs- Researched, purchased, configured, and supported iPhone, Android, and Blackberry devices

Computer Networking Technology, Windows Environment

Business Administration, 4.0

Activities and Societies: Dean's List