Experienced directors with extensive experience working in the financial sector. Specialized in Banking, Customer Relationship Management (CRM), Lending, Risk Management and Strong Professional with MBA, focusing on business, management, marketing and related support services.Core Competencies:-Process improvement- Build relationships-customer service- Entrepreneurship experience-business development- Supplier management- Bank loan- project management-Remote management- trainAccomplishments:- Key player building a successful Specialist Center to process all Title and Settlement orders for start-up Title underwriter. Recruited, interviewed, hired and trained over 45 employees.- Led merger committee of 2 companies to consolidate and reduce staffing by 10%.- Resolved backlog of 300 recordings within 60 days to reduce company risk.- Initiated and implemented customer escalation process to reduce customer complaints by 10% while holding employees accountable for customer service.