Dina Javaherian Email & Phone Number

Modiin-Maccabim-Reut, Center District, Israel

Tel Aviv, Israel

International e-commerce company that specializes in the development of custom-made goods.Recording and analyzing data from customer issues to identify recurring problems and minimizing recurrences.- Manage multiple cross-product opportunities and projects.- Manage the training and onboarding for customer support teams.- Authorize refunds and reorders requested by customer service engineers.- Review chats, emails, and posts ensuring high quality service is provided.-… Show more International e-commerce company that specializes in the development of custom-made goods.Recording and analyzing data from customer issues to identify recurring problems and minimizing recurrences.- Manage multiple cross-product opportunities and projects.- Manage the training and onboarding for customer support teams.- Authorize refunds and reorders requested by customer service engineers.- Review chats, emails, and posts ensuring high quality service is provided.- Training new employees on how to operate our chat platform. Show less

Ramat Gan, Tel Aviv, Israel

Provider of content, process and technology solutions to publishers, insurers, law firms, banks, schools, and educators.- Initiated new business opportunities in the United States and offer GreenPoint’s legal outsourcing. - Created collaborative sessions between attorneys interested in the legal services and the C-level management of GreenPoint.

Tel Aviv, Israel

A user-acquisition and performance-driven intelligence company.- Maintaining and expanding relationships with a portfolio of accounts internationally- Negotiate terms & payouts.- Prepare performance reports, track, analyze, and forecast revenue opportunities from our affiliates.- Recruit new affiliates/publishers and Analyze emerging risk trends.

Tel Aviv, Israel

International e-commerce company that specializes in the development of custom-made goods.- Manage a team of 6 customer support engineers.- Training and onboarding of new employees while creating new processes and procedures.- Ensured the delivery of the best customer experience and world-class customer support.- Responded promptly to customer enquiries– always in a professional & efficient manner. - Used the in-house system to record necessary information and instigate… Show more International e-commerce company that specializes in the development of custom-made goods.- Manage a team of 6 customer support engineers.- Training and onboarding of new employees while creating new processes and procedures.- Ensured the delivery of the best customer experience and world-class customer support.- Responded promptly to customer enquiries– always in a professional & efficient manner. - Used the in-house system to record necessary information and instigate actions as required. - Managed the Marketing of the company products and services to customers using social media platforms. Show less

Bachelor'S Degree, Sociology And Anthropology

Activities and Societies: Bar Ilan Acting Society

High School

Activities and Societies: Drama Club, School Plays