>Functional and technical consistency within Commercial Services>Management of Commercial Service team in projects and maintenance>Handover of technical Maintenance activities to Managed Services.>Supervise Commercial Service Support>Coordinate Maintenance activities within Commercial Service (Requirement gathering, Solution design, Build, deployment)

>Define Technical Roadmaps for Salesforce platforms.> Define Technical Release Plan and Release Process for Salesforce applications> Responsible for the Technical consistency of CRM applications.> Management of the Technical Team with 11 contractors: (Resource planning and allocation to Project and Maintenance; Maintenance Releases Capacity; Maintenance Release Build delivery follow up; Support Technical Team, On-board of new Technical Team members; Knowledge Transfer… Show more >Define Technical Roadmaps for Salesforce platforms.> Define Technical Release Plan and Release Process for Salesforce applications> Responsible for the Technical consistency of CRM applications.> Management of the Technical Team with 11 contractors: (Resource planning and allocation to Project and Maintenance; Maintenance Releases Capacity; Maintenance Release Build delivery follow up; Support Technical Team, On-board of new Technical Team members; Knowledge Transfer Between Team Members; > Requirements High Level Design and Estimations. > implementation of DevOpps Continuous Integration - implementation with Source tree, Bitbucket, Welkin IDE)> Technical Documentation (Integrations, Applications, Processes); > Participation on Technical Study to merge 2 CRMs Orgs.> Collaboration on the implementation of Agile Scrum and Kanban Methodology for Maintenance and Projects for Salesforce team. Show less

>Define Application Roadmap together with Business Representative aligned with Business needs (Sales, Service, Collaboration and Marketing Clouds);>Coordination of the maintenance team activities with 4 contractors (solution design, solution build, solution deployment, solution technical support),>Responsible for System consistency (Functional and Technical)>Responsible for Release Management>Maintenance small ‘projects’ management (Non-PMO projects)

For 4 Salesforce Applications:> Define Internal Team Security Process > Define Security Guidelines aligned with Solvay Policies, > Design Security Solutions for Salesforce Applications> Follow up on Security Implementations (Test, deploy and pos-go live); > Define Access Management Procedures for Operations for Salesforce Applications > Licences Followup for Salesforce Applications> Roll-Out New Businesses Units into CRM application> POC… Show more For 4 Salesforce Applications:> Define Internal Team Security Process > Define Security Guidelines aligned with Solvay Policies, > Design Security Solutions for Salesforce Applications> Follow up on Security Implementations (Test, deploy and pos-go live); > Define Access Management Procedures for Operations for Salesforce Applications > Licences Followup for Salesforce Applications> Roll-Out New Businesses Units into CRM application> POC on Salesforce Shields Product Show less

(from May 2018 until Jan 2019) - Salesforce Migration to Lightning and Refactoring: Migration of Salesforce technology from Classic to Lightning , experince working with an integrator that was responsible for the project delivery(From Jun 2019 until Oct 2019) Roll-out of new business into a ServiceCloud Application: Redesign (Solution and Security) to fit new Business Requirements (New Business Organization and Compliance)(from Dec 2017 until Mar 2018) - ​Refactoring​ ​&​ ​Lightning​… Show more (from May 2018 until Jan 2019) - Salesforce Migration to Lightning and Refactoring: Migration of Salesforce technology from Classic to Lightning , experince working with an integrator that was responsible for the project delivery(From Jun 2019 until Oct 2019) Roll-out of new business into a ServiceCloud Application: Redesign (Solution and Security) to fit new Business Requirements (New Business Organization and Compliance)(from Dec 2017 until Mar 2018) - ​Refactoring​ ​&​ ​Lightning​ ​Migration Study Show less

CRM Application Maintenance CoordinationSystem Analyst & Developer & Deployment: >>Requirement gathering, solution design, implementation, deployment, and support.>>Support Process Owners on process improvement recommendations

Support UCC Project Manager:- Project Plan- Documentation- Reports- Internal Project Team Communication

-Chatter project Implementation Roll-Out (Salesforce tool).-IT Management - IT inventory management.-Technical Incidents - technical incidents followup.- Access Management with SoD for Shared Services (Lisbon, Curitiba and Bangkok Centers) approver-KPI's