• Provide organizational and primary support for planning, resource allocation, workforce and performance management to support operational requirements of long-range projects.• Coordinate Conference room reservations, including audio/visual logistics, teleconferences and/or meetings both virtual and in-person• Manage and prepare domestic and foreign travel packages, route travel orders, enter vouchers and reimbursements using the NIH Concur travel system. Reconcile travel and expense report. Make flight arrangements, registration payments, passport documentation and transportation reservations for train or shuttles service when necessary.• Prioritize managing the Director’s calendars and manage, different types of requests, various Program Directors calendars, coordinating trainings, conferences/teleconferences, virtual and in-person meetings and scheduling appointments and conference room logistics.• Manage email correspondence with various NIH/NIAMS staff, Council members and research investigators requesting meeting participation. Develop memoranda and justifications/communications including for purchase requests and late travel requests.

• Track and manage confidential electronic and paper documents such as docketing files, patents, licenses, medical records, personnel files and analyze requests for proper distribution and/or for follow-up actions• Provide administrative support to OTT Executives and NIH Medical Researchers, manage office calendar to prioritize emails, book and arrange conference room schedules, send out meeting agenda's and invites; prepare meeting literature prior to meetings; serves as a host for WebEx, set up teleconference meetings • Developed timely and executable plan of action for assigned projects that required coordination; provided status updates and met project deadlines.• Track and manage confidential electronic and paper documents such as docketing files, patents, licenses, medical records, personnel files and analyze requests for proper distribution and/or for follow-up actions

• Document management processes including record retrieval, sorting, and assembling medical records in proper chart order, insured records were updated with required forms and documents were provided.• Protected the security of medical records to ensure confidentiality was maintained by keeping file cabinets and storage areas locked, retention and proper disposal processes in accordance • New patient chart abstraction and ensured that necessary files were assigned and completed by paper• Performed review of documentation for legibility, completeness, appropriate identifiers, and classifications assigned.• Organized, cataloged, indexed and completed other duties in preparation for documents for scanning into the electronic• Inventory and control of medical/non-medical supplies and equipment by determining material distribution, stock levels, and monitored usage• Served as a Purchase card holder to conduct procurement requirements below the micro-purchase threshold for supplies and services• Reconciled a variety of reports according to regulatory requirement through auditing charts for deficiencies, logging information and integrity processes of clinical data and ensured reports were distributed to the clinicians, nurses, and/or Physicians. • Remained informed and in compliance with all new initiatives including standardization, automated systems, and the procurement programs.

• Assisted 7 supervisors by providing clerical and administrative support including, sorting, alphabetizing, organizing and filing personnel records.• Managed, maintained, tracked and reconciled status reports and service requests through a CMMS database• Served as timekeeper performing timekeeping functions to ensure an accurate completion of time and attendance entry with all-time worked, leave taken and additional approved duties is reconciled for 30 employees using Deltek, Performance Appraisals management• Routed assignments through Team Lead by printing, documenting or verbally communicating necessary action in response to service request and follows up with requestor to ensure timely response• Drafted a variety of memorandums and letters including employee incident reports• Maintained, modified, organized, retrieved and updated paper and electronic personnel files and record system. • Assisted with processing benefit election on behalf of employees.

• Processed, sorted and distributed 40+ incoming confidential requests daily via fax, email and postal mail• Prepared new charts, labeled, assigned tracking numbers, and organized cases by service for medical review in accordance with HIPPA privacy and security regulations.• Ensured record visibility and availability through an alphabetized filing system for 7 Federal Healthcare Providers and 3 Account Administrators including coding and sequencing data into Merits, chart tracking, automated health record system along with a paper record check out/in log.• Transferred physical records digitally by uploading and scanning processes• Pulled charts with regard to status updates and provider request• Managed e-mail responses to Federal Point of Contact (POC) request or updated inquiries by answering non-technical questions and ensuring information is readily available for retrieval via email correspondence and/or phone• Proofread letters of recommendation prepared by the medical interviewers prior to fax back or mail responses to appropriate POC’s.• Reorganized and prepared over 2000 classified materials and inactive confidential personnel files/records for archiving and shipment to offsite storage facility through inventory and purging resulting in reduction of retrieval time by 85% and saved up to $2,000 by eliminating banker box purchases for storage.• Personal Health Information (PHI) and data process assistance included researching, analyzing, and evaluating FOIA requests, generating reports, mail distribution, photocopying, records management, telecommunications management and supply distribution• Assisted in training of new employees, trained to manage travel planning, and other administrative clerical office duties by request.

• Performed all Bed Control functions for a 321-bed acute care facility to coordinate patient admissions with the nurse supervisor and physicians to ensure timely arrival to an appropriate treatment area in the hospital.• Received phone calls from internal and external admission points including the ER, OR, Clinics, and Short Stay and kept a log of all incoming requests.• Filed physician orders, faxed insurance and demographic information to appropriate providers• Registration completion for over 16,000 patients with discharge information, status changes and updates to Electronic Health Records (EHR) for interdepartmental use• Maintained patient flow in Cerner and coordinated bed placement and transfers using Teletracking computerized tracking system within the hospital and its offsite ER location• Cross trained in ED Patient Access and Central Registration in order to complete registration and insurance eligibility verification • Evaluated accuracy of all status changes made in records.• Coordinated with nursing staff and prioritized room cleaning requirements

• Performed administrative tasks such as daily scheduling for patients and staff, canceling, or confirming patient appointments, insurance benefit counseling, copay letters, payment collection, answering incoming calls/inquiries, providing routine information, and transferring to appropriate personnel or therapist for resolution. • Interviewed patients and completed admission process for treatment programs according to HIPPA compliances.• Assembled and maintained medical records in standard order and filed appropriately• Scanned and reviewed all documents to ensure integrity of data is maintained, analyzed and corrected record discrepancies, record and patient tracking, data retrieval requests with the identity and rights confirmed prior to release of information• Worked as both a registrar in the Emergency Room and a Customer Service Rep/Insurance Verifier on a PRN basis performing registration tasks, maintained data entry in various medical databases.