Responsible for implementing, maintaining, supporting, developing and, in some cases designing computer networks within an organization or between organizations. Delivering full support for managed services and data center services offered by TDM group.► Managing ASA Routing, Failover, Policies, NAT, PKI and VPN. ► Working on Fortinet Solutions like Fortigate, Forticlient, Fortiauthenticator, and FortiAP. ► Working on Sonicwall and Sophos Firewalls.► Working on Cisco Meraki Solutions. ► Working on Cisco, HP, and Netgear switches. ► Working on Zscaler Web Filtering Solution. ► Applying configuration changes to Data Centers with minimum downtime.► Testing WAN failover resiliency by simulating WAN links' failures, Routers' failures ... etc► Locating Cisco partners/resellers and requesting quotes

• Provides CCNA Training For Jordan Education Initiative (JEI) Trainees • Participated in the Incubator program to train a pre-graduate students to be prepared in network field

Working at Cisco Technical Assistance Center (TAC) hosted by Estarta Solutions as a Senior Security/VPN/AAA Customer Support Engineer Responsibilities: • Provide Cisco Systems customers with direct specialized remote technical support in configuring Cisco Security solutions and troubleshoot the technical issues that Cisco customers are facing. • Very good level in configuration, deployment & troubleshooting of CISCO Firewalls ASA.• Specialist level in Cisco VPN, IPSec/SSL clientless/client VPN , and very good DMVPN and GRE/IPSEC tunnelling.• Good level with router security, IOS firewall (Zone Based Firewall/CBAC).• Good level with Cisco ACS and ISE products.• Receiving and solving complex problems and escalation calls to meet customer needs and SLA.• Working with team members to solve problems and enhance future Cisco products.• Utilizing debugging tools and LAB simulations to analyze problems and identify solutions.• Keeping up-to-date with new technology products in order to provide support as soon as they are launched in the market.• Provide basic networking, security and VPN training for the newly hired engineers.• Acting as a mentor for newly hired engineers and being their point of contact for any matter, technical or job handing related.• Participate in the interviewing system for hiring new TAC engineers.• Assist in the hiring cycle by participating in technical assessment sessions, and provide input to the management on the technical abilities of the candidate(s).• Team player & have a very good Communication Skills.• Dealing with different cultural customers worldwide.• Prepare full powerpoint materials for the VPN technology that is handled by the team • Working on non-TAC company projects

Working at Cisco Technical Assistance Center (TAC) hosted by Estarta Solutions as a Junior Security/VPN Customer Support Engineer Responsibilities: • Provide technical support for Cisco’s products to customers and partners via the telephone and/or through e-mail all over the world. • Effectively utilize lab setups to duplicate and resolve problems• Analyze, configure and troubleshoot Security and VPN issues on Cisco ASA, firewalls, routers and switches.

Working at Cisco networking academy located at Princess Summaya University of Technology (PSUT) as a CCNA Routing and Switching Instructor of trainers. Responsibilities: • Responsible for full 200 hours CCNA course • Evaluate students using online and written exams • Evaluate Instructors using online and written exams • Create real and simulation labs to help them understand the network • Participated on online webinars where more than 200 students joined from all over the world to introduce them to our programs and to the networking trends • More than 30% of my students found jobs in the network filed and they are now either working on their CCNP or CCIE • Participated in team meetings to share what could improve the courses quality

Working at Cisco networking academy located at Princess Summaya University of Technology (PSUT) as a CCNA Routing and Switching Instructor. Responsibilities: • Responsible for full 200 hours CCNA course • Evaluate students using online and written exams • Create real and simulation labs to help them understand the network • Participated on online webinars where more than 200 students joined from all over the world to introduce them to our programs and to the networking trends • More than 30% of my students found jobs in the network filed and they are now either working on their CCNP or CCIE