Dina Putri Email and Phone Number

• Managing key domestic schools, ensuring effective account management and building strong relationships.• Coordinating and managing the college’s yearly event calendar from school presentations, expos and experience days.• Planning and organising events for internal and external stakeholders ensuring seamless execution and positive outcomes.• Representing the college in networking events and expos, effectively promoting its courses and services.• Collaborating with marketing team, using tools such as InDesign and Canva, to develop and maintain visual marketing collaterals such as course guide, banners, and flyers.• Responsible in reviewing marketing collaterals to ensure compliancy and accuracy.• Responsible in creating engaging and informative monthly social media contents for platforms such as Facebook, Instagram, and LinkedIn. • Developing sales and marketing plan tailored to the domestic market, driving promotional strategies and initiatives.• Generating detailed recruitment activity reports and delivered monthly presentations with insights and updates to relevant stakeholders.

• Provided tailored and personalised services to members to meet their needs.• Educated members on the optimal utilisation and maximisationof their health insurance plans through phones, face-to-face and digital platform.• Maintained and managed customer databases, efficiently processed claims and payments utilising company’s multiple Customer Relationship Management programs and internal resources.• Adhered to privacy acts and maintained up to date knowledge of Private Health Insurance regulations and product changes, ensuring compliance and provide accurate information to members.

• Managed and nurtured accounts and relationships with corporate and professional conference organisers (PCOs) for meetings and events. • Comprehensive event management from planning to execution.• Overseeing and managed all accommodation reservations and event bookings ensuring smooth operations.• Proficient in using Salesforce – Delphi for streamlined management of event bookings. • Demonstrated a balance of reactive and proactive sales strategies to drive business growth and secure new opportunities. • Represented the hotel in tradeshows and industry events locally and interstate, promoting services and brand.• Achieved set KPIs and total revenue targets by recognising business leads that positively impacted the overall performance of the hotel. • Delivered luxury and high quality customer service and efficiently handled problems that arose. • Excellent team management skills, including recruitment and training of staff to ensure a cohesive and productive team culture.

• Efficiently overseeing and managed all accommodation reservations, ensuring smooth operations and exceptional guest experiences. • Delivered high quality customer service and problem handling, ensuring guest satisfaction and loyalty.

• Various operational roles within Housekeeping Department such as Room Attendant, Laundry Attendant, and Uniform Attendant.• Serving as Housekeeping Coordinator with responsibilities including administration tasks, room allocation and promptly addressing guests’ inquiries via phone and email.• Experienced in supervising Room Attendants, ensuring thorough room inspection ensuring its cleanliness and meeting brand standards.

• Provided support to the Sales and Marketing Department primarily in the areas of Public Relations and Revenue Management.• Engaged in Public Relations activities, including:o Strategically planning, managing, and updating the social media page.o Crafting press releases and generating engaging content for the monthly E-Newsletter.o Compiling comprehensive reports on media publications on a monthly basis.o Establishing and maintaining relationships with local and international media outlets and journalists.• Participated in the coordination of photo shoot showcasing the newly refurbished facilities of the resort.• Contributed to the development of the Sales and Marketing Plan.• Engaged in Revenue Management, specifically focusing on creating monthly and quarterly reports.

• Proficient in fundamental food and beverage skills.• Arranging and preparing function rooms according to clients' specifications and preferences.• Managing and overseeing various functions and events, such as conferences, lunches, and dinners.• Collaborating effectively within a team environment.• Conducting brief training sessions for outsourced employees.

• Proficient in essential reservation skills.• Promptly and efficiently responding to guest and travel agent inquiries via email and telephone.• Coordinated with travel agents to facilitate bookings and arrangements.• Managed guest check-in and check-out procedures.• Addressed in-person guest inquiries and requests.